Consumer & Digital Product Specialist

Position Summary

• Own and manage all Consumer & Digital product disclosures, documents, terms and conditions, and materials to ensure information is delivered successfully.
• Assist in the development and implementation of consumer banking products, including checking, savings, loans and digital banking services.
• Ensure all products comply with relevant regulatory requirements and internal policies.
• Assist front-line associates to resolve product-related inquiries and issues, ensuring a positive customer experience.
• Maintain accurate documentation of product processes, specifications, timelines and details of product changes/updates and operational workflows.
• Manage competitor and market analysis trends.
• Identify product enhancements using customer insights and survey data.
• Provide product documentation and support for internal teams during product launches and updates.
• Collaborate with compliance, operations, marketing, and customer service teams.

• Knowledge and Skills:
  • Strong understanding of digital banking, retail banking and consumer products and services.
  • Detail oriented and extremely organized.
  • Ability to multi-task and work independently.
  • Strong written and oral communication skills.

• Education and Training:
  • Bachelor's degree preferred; related experience in the field accepted/required.
  • 1-3 years previous experience in retail banking, customer service, operations, compliance, or a related field

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.