Branch Administration Manager

BankTalent HQ
Commesurate with Experience
United States, Massachusetts, Whitinsville
Dec 28, 2024
Opportunity Overview We have a Unique opportunity to be part of our thriving Retail Branch Division as our new Branch Administration Manager. Our retail team embodies everything that makes UniBank Unique. They are individuals committed to their community, eager to help one another, always striving to do and learn more all while having some fun along the way. As the Branch Administration Manager, you will support their efforts by being in a position that is involved in all aspects of operations, staffing, customer and vendor interaction and communication, ensuring the Branch Teams have the resources and support they need to be successful. If this sounds like the challenge you've been looking for, then we want to hear from you! Primary Purpose The Branch Administration Manager is responsible for the oversight and management of the operational and administrative functions for the Retail Division. This individual is the primary liaison between the Branches and all internal back office support functions. In addition, this individual will manage a Branch Administration Specialist and serve as backup support for our Branch Management teams. Essential Duties Administer the day-to-day activities of the Division by handling first line contact with customers, vendors, and employees. Review individual situations and initiate appropriate actions(s) in the absence of the Director of Retail Banking. Approve wires, cash withdrawals and other items in excess of Branch Manager limits. Responsible for evaluating and resolving complex situations that cannot be resolved by Branch Management teams. Responsible for developing and updating retail bank policies in collaboration with Compliance and Audit teams. Serve as primary contact for Audit team. May include responding, resolving and monitoring Audit issues. Demonstrate sound regulatory knowledge with deposit products; stay current with consumer regulations. Responsible for the Vendor Management, Business Continuity and Risk Management programs. This includes the overall program management, any updates and annual review. Direct point of contact for all retail vendor relationships. Manage a variety of retail projects and act as the head retail representative on bank-wide projects, initiatives and committees. Responsible for implementing and monitoring branch-wide quality assurance programs to ensure branch operational integrity. Includes periodic quality assurance branch visits resulting in documented operational score. Create and publish the internal team newsletter ensuring a consistent and timely communication vehicle for Branch Employees. Coordinate all Branch staffing to ensure optimal coverage. Recommends changes from float to permanent status. Develop, coordinate, schedule and present operational meetings for Branch Supervisors. Ensures proper delivery of messaging by Supervisors to staff. Interact with customers to resolve escalated issues and concerns. Provide Branch management coverage when unforeseen circumstances arise. Manage Branch emergencies and closings. Provide Branch and Hotline coverage on Saturdays and off-hours. Responsible for compiling and completing all regulatory approval relating to new, relocated or closed Branches. Monitor service levels of ATMs and coordinates with Branches for error resolution and maintenance. Manage request for debit card stock for instant issue machines. Other duties as assigned Minimum Education, Training, Work Experience and Certifications Bachelor's degree or equivalent experience required Minimum 5-7 years' experience in the Banking Industry preferred Previous Management experience required Strong influencing skills a plus Must possess sound regulatory knowledge with deposit products Intermediate to advanced knowledge of Microsoft Office suite Demonstrated ability to work without direct supervision, possess sound judgment and problem-solving skills. Ability to handle stressful situations with poise and tact Familiar with internet search functions Working knowledge of database applications helpful About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-Verify