Account Management Representative - Collections

We have multiple openings for Account Management Representatives to join our growing team! If you're someone that believes in the positive impact of continuing education and wants to help students with developing and implementing financial plans that promote student success, this might be the career for you!

This role is responsible for assisting in student success through proactive and accurate account assessment and student finance advising. Colleagues will also participate in servicing out of school student accounts, negotiating mutually acceptable payment plans and performing delinquency management on an assigned portfolio of accounts.

Schedule: Mon-Fri 8am-6pm CST schedule (must be flexible for a 40-hour work week between those hours)

Pay: $20-21/hr and we promote career progression opportunities

Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!

Work Model: This role will start out remotely but will be transitioning to a hybrid model soon. Must be comfortable working 4 days on-site.

Day in the Life:

• Analyze each student's situation in order to develop and implement an individualized financial plan that promotes student success. Continuously evaluates the financial plans throughout the student lifecycle
• Manage a portfolio of assigned student accounts to ensure payment is received; this may include research, validating data and postings in student ledgers, and/or working with other departments to ensure accuracy of accounts following account(s) through resolution
• Collect payments on open receivable balances in a timely manner; this includes making outbound phone calls and taking inbound calls as well as responding to emails and Salesforce cases timely
• Negotiate mutually acceptable payment plans with students in accordance to policy
• Accountable to reduce reduce delinquency for all assigned accounts to reduce bad debt
• Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran's Affairs, international and state regulations to prospective and current students
• Assists students to make an informed decision by providing accurate, helpful student finance advice
• Manages escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions

Keys to Success:

• High school diploma or equivalent required. Bachelor's degree preferred
• 1+ years of experience in higher education is a plus
• Comfortable with MS Office
• Able to quickly learn new computer systems and databases, craft well-written, compelling messages to students/fellow colleagues, and work in a team and goal-oriented environment
• A passion for higher education and the desire to help prospective students reach their goals

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.