Visitor Services Associate, Wake Forest Historical Museum

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Greets visitors and facilitates tours of the museum and Calvin Jones House.
• Provides information and monitors the conduct of visitors and adherence to site rules.
• Provide excellent customer service by answering visitor questions and responding to concerns and complaints.
• Provides support during museum events.
• Provides information to museum visitors or contacts in person, on the phone, and electronically.
• Opens and securely closes the museum.
• Answered inquiries regarding items in the museum's collection or on topics related to the history of Wake Forest.
• Operates the gift shop using a point-of-sale system.

Other Functions:

• Assist the museum staff with daily operations, educational programs, exhibit development, and collections management.

Required Education, Knowledge, Skills, Abilities:

• High School Diploma or GED required.
• Demonstrated understanding of US history, public history, African American/Black studies, museum studies, historic preservation, cultural studies, anthropology, or archaeology.
• Excellent customer service skills.
• Confident public speaker able to work with groups of all ages and backgrounds.
• Comfortable working individually and with a team.
• Ability to enter data in computer databases and use standard computer programs such as the MS Office suite and Google Drive.
• Responsible, flexible, and punctual.
• Able to work weekends, nights, and some holidays.

Preferred Education, Knowledge, Skills, Abilities:

• Bachelor's degree in US history, public history, African American history, Black Studies, historic preservation, or cultural studies.
• 1-2 years experience at a museum, historic site, or related educational institution.

Accountabilities:

• Responsible for own work only.

Physical Requirements:

• Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

Environmental Conditions:

• No environmental conditions

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.