Flight Coordinator

Flight Coordinator/Dispatcher

JOB SUMMARY
Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate flight personnel in accordance with departmental procedures. Reviewing, confirming, and verifying preflight risk assessments for completeness. Responsible for monitoring, tracking, and logging progress of flights. Having situational awareness of the current and forecasted weather along the planned route of flights to assist in the safe conduct of flights. Pass critical flight information to the Pilot in Command and the Operational Control Specialists.

RESPONSIBILITES

• Respond to customer needs accordingly.

• Understands medical terminology and adequately implements critical listening skills to accurately process air transport requests.

• Allocates air resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

• Adhere to all company policies and procedures.

• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.

• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.

• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

• Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.

• Perform other duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent.

• Skilled in reading and writing English.

• Ability to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Ability to efficiently utilize all equipment assigned to him/her.

• Ability to manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.

• Ability to understand basic computer applications.

• Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher. (Preferred)

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS:

• Must be able to perform job duties in a fast-paced environment

• Attention divided between issues requiring multi-tasking

• Deal with emergency and time sensitive situation on an ongoing basis

• Able to perform under circumstances of emotional stress

• Ability to make quick and accurate critical decisions

• Frequently required to sit for long periods of time

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.