eCommerce Business Analyst

ThyssenKrupp Materials NA
life insurance, vision insurance, tuition reimbursement, 401(k)
United States, Michigan, Southfield
22355 West Eleven Mile Road (Show on map)
Jan 07, 2025
Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence. Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years. Your responsibilities Job Summary The eCommerce Ideation Business Analyst will work directly alongside the eCommerce Product Owner and Business Analysts to support the ideation team and process, playing a key supporting role to bring new features from concept to sprint ready stories for the development team in the backlog. This role will also be responsible for working with the business stakeholders to document and understand the business need or process when needed. Job Description eCommerce Business Analyst Location: Hybrid - Southfield, MI (Metro Detroit Area) Salary Range: $70,000-$82,000 + Annual Incentive Bonus Are you a collaborative problem-solver with outstanding communication skills? Do you thrive on leading change, working cross-functionally, and making a real impact? Join our small but mighty team at tkMNA HQ in Southfield, MI, where you'll play a vital role in shaping the future of our eCommerce initiatives! Why You'll Love This Role Be a Leader: Drive business process change management and act as a key liaison between stakeholders, ensuring seamless communication and effective solutions. Hybrid Work Environment: Enjoy a balance of in-office collaboration (3 days a week) and remote flexibility. Training-First Approach: Receive extensive training on our business, products, and processes during your first few months. Amazing Benefits: Competitive salary, 401K with 100% match, tuition reimbursement, gym membership discounts, three health plan options, and more. Fun and Inclusive Culture: Work in a supportive and engaging environment with opportunities to grow and shine. Key Responsibilities Document customer and business needs, ideation artifacts, and process workflows. Coordinate user interviews, testing sessions, and stakeholder meetings, documenting findings and insights. Support backlog management, story refinement, and bug triaging alongside the eCommerce Product Owner. Conduct competitive market analysis and deliver ad hoc data analysis. Promote and maintain usage norms for Jira and Confluence tools. What We're Looking For Experience: 5+ years as a Business Analyst (eCommerce experience preferred). Skills: Strong communication, documentation, and ad hoc problem-solving skills. Software Proficiency: MS Office required; Jira and Confluence experience preferred. Work Authorization: Candidates must be eligible to work in the USA. No sponsorship or relocation offered. Location Must reside in the Metro Detroit area. This hybrid role requires three days onsite weekly at our Southfield, MI office on West Eleven Mile Rd. Ready to bring your skills to an amazing team? Apply today and help us redefine the eCommerce experience! Job Compensation 68,000 - 82,000 + Bonus Incentive Annually Benefits Overview We offer competitive company benefits to eligible positions, such as: Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) and RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more! Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information. Disclaimer This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information. TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers. TK does not: 1.Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.; 2.Request payment of any kind from prospective jobseekers or candidates for employment; 3.Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK; 4.Send checks to job seekers; or 5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties. PLEASE NOTE: 1.TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner; 2.TK will not be responsible to anyone acting on an employment offer that is not directly made by TK; 3.Anyone making an employment offer in return for money is not authorized by TK; and 4.TK reserves the right to take legal action, including criminal action, against such individuals/entities. TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com. We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates. Your profile