IS SUPPORT TECH- Full Time

COME AND JOIN THE RMC FAMILY!

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare.
Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

SUMMARY: Performs preventative maintenance task, troubleshoots, and repairs personal computer hardware and software. Provides Tier I & II support for issues regarding hardware, software, and networking for RMC technical assets.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Minimum two years of experience with computer operations or related field experience.

CERTIFICATES, LICENSES, AND REGISTRATIONS: A+ or N+ Certification Desired. Must have valid California Driver's License and reliable transportation. Job requires travel between facilities on a daily basis.

ESSENTIAL FUNCTIONS:

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

1. Provides Tier I & II Help Desk / Desktop support.

2. Responds to user requests for service; troubleshoots problems and develops minor repairs to equipment and arranges for other servicing needs.

3. Installs and maintains all levels of desktop equipment and related peripherals. Advises supervisor on equipment requirements and problem areas and makes recommendations for solution of problems.

4. Maintains inventory of end-user desktop equipment (PC's, printers, phones, etc.) and troubleshoots all desktop hardware, application, and peripheral issues.

5. Setup of new computers including network connections, Windows Operating System, and installation of all desktop peripheral equipment as consistent with configuration standards. Works collaboratively with other IS team members to deliver excellent customer service in solving computer problems expeditiously.

6. Demonstrate and apply critical thinking skills to troubleshoot effectively and think innovatively to resolve technical problems.

7. Proficient in utilizing all available resources to creatively address technical challenges.

8. Participates in creating an effective multidisciplinary approach in meeting Information Systems challenges.

9. Participates in the development and implementation of process improve projects, ensuring the continued delivery of quality products and services.

10. Manages tickets and work assignments received using UHS and RMC approved ticketing system.

11. Provides prompt and accurate technical support ensuring a high level of customer satisfaction. Uses courtesy and professionalism to answer and assist with helpdesk calls. Assists users with troubleshooting of hardware (PC, printer, and scanners) and application software issues.

12. Serves as backup for Helpdesk Team, Telecom Team, and Systems / Network Administrator

13. Performs other duties as assigned.

14. Will be required to perform after hours on-call support on a routine basis

BENEFIT HIGHLIGHT:
* Challenging and rewarding work environment.
* Competitive compensation and paid time off.
* Excellent Medical, Dental, Vision and Life Insurance Plans.
* 401(K) with company match and discounted stock plan.

ABOUT UNIVERSAL HEALTH SERVICES

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO STATEMENT

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

AVOID AND REPORT RECRUITMENT SCAMS

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.