Scheduling Supervisor (SUPV-Admissions/PT Access)

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Atlantic Region CBO (uhs.com)

The Atlantic Region CBO is seeking a dynamic and talented Scheduling Supervisor for our Pre-Services Team.

The primary responsibility of the Scheduling Supervisor is to work in conjunction with the Pre-Services Manager and The George Washington University Hospital to coordinate the operational activities of the Pre-Services department.

Key Responsibilities include:

• Accurately schedule and pre-register patients in accordance with guidelines in the scheduling application for assigned outpatient procedures and in accordance with ancillary department specifications, including but not limited to: adding and deleting procedures, rescheduling, QA, monitor volume and modality as needed.
• Assist patient inquiries by resolving timely and providing accurate information for issue resolution.
• Set examples and maintain courteous and professional attitude with internal and external customers and co-workers.
• Completes training of new hires and ongoing in services as appropriate concerning areas of responsibility.
• Monitor incoming call volume to assure patient/physician satisfaction.
• Monitor and coach individual productivity standards on a daily, weekly and monthly basis to ensure patient/physician satisfaction goals and objectives are met.
• Review and/or create daily weekly and monthly reports assigned.
• Other duties as assigned.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Contact Information:

• Nicole Baez
• HR Coordinator/Recruiter
• Nicole.baezRojas@uhsinc.com

Position Requirements:

• An in depth knowledge and understanding of outpatient diagnostic appointment scheduling.
• A comprehensive knowledge and understanding of medical terminology and easily able to coach and mentor front line staff.
• Guides individuals internally and externally to desired outcomes.
• Develops strong working relationships with physician offices, facility personnel to assure accurate and timely resolution of issues related to Scheduling, Registration, Insurance Verification and Pre Services.
• The ability to communicate clearly and concisely both verbally and writing.
• Customer focused, providing service consistently exceeding expectations to both internal and external customers.
• Proficiency in Microsoft Office applications, and others as required. Ability to prioritize needs and to manage resources effectively.
• Must consistently go above and beyond expectations in the practice of Service Excellence.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.