Customer Experience and Mobility Summer Internship - Branchville, NJ (Hybri

Selective Insurance
paid time off, tuition assistance
United States, New Jersey, Branchville
40 Wantage Avenue (Show on map)
Dec 18, 2024
About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Calling all college students! Planning to intern during the summer of 2025? Kick-off your career at Selective Insurance by joining our award-winning Ignite Internship program at our corporate office in Branchville, NJ. The Ignite Internship Program is an 11-week, full-time experience that offers a sneak peek into the world of insurance. Level up your skills and knowledge by diving into your business area of choice. Throughout the program, you'll get a feel for the corporate environment with on-the-job assignments, team projects, exposure to senior leadership & executives, and even a community volunteer day. All of this and more will help you build meaningful relationships throughout the organization. So, what are you waiting for? Come and make summer 2025 one to remember with Selective! Who knew insurance mobile apps were exciting? We're looking for candidates who love mobile technology, innovation and great experiences to share their perspectives and help shape our customers' experiences. The Customer Experience & Mobility team is responsible for the continuous improvement of the MySelective mobile app/website, Voice of the Customer and Proactive Communications program. We also drive, track, and measure the adoption, utilization and financial impact of digital services. Our team works in depth with many other departments including Information Technology, Business Services Unit, IT and Marketing which gives interns exposure to other departments and functions. Please note, this is a hybrid position, therefore, applicants must be within commuting distance of our location in Branchville, NJ. Responsibilities Assist in monthly report & scorecard generation Support ongoing CX & Mobility projects Conduct research and analyze customer call notes and competitive offerings/trends Build business relationships and connections both inside and outside the department Have a real-world experience Qualifications Knowledge and Requirements Motivation and a positive attitude Avid smartphone usage Proficient PC skills, including Microsoft Word, Excel and PowerPoint Ability to analyze information and draw conclusions Follow instructions with attention to detail Must be a current college student to qualify Education and Experience High School Diploma required. Ideal internship candidates will be full-time undergraduate college Juniors or Seniors, with the ability to perform at a professional level. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $19.00 - USD $22.00 /Hr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.