Commercial Lines Underwriting Quality Assurance Analyst (Remote)

Selective Insurance
paid time off, tuition assistance
United States, North Carolina, Charlotte
Dec 18, 2024
About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Maintains quality assurance programs, policies, processes, procedures, and controls ensuring that performance and quality of services conform to establish standards and agency guidelines to ensure customer satisfaction. Accountable for the One & Done/Two & Done and Insurance Verification Process (IVP) including the completion of individual file assessments along with the regional offices. Acts as subject matter expert in areas including but not limited to Small Business eligibility, pricing, regulatory issues, workflows, and automated systems. Completes other quality assurance reviews of accounts as needed/requested. Ensures compliance with departmental policies & procedures, guidelines, rules, authority levels and regulatory requirements. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Responsibilities Coordinates cross-regional underwriting self-review of One & Done / Two & Done file reviews. Documents all problems and work to resolve them, reports progress on problem resolution to management. Completes corporate underwriting file reviews in accordance with Sarbanes Oxley requirements. Identifies and implements improvements by continually reviewing processes and aligning with changing business needs. Transforms complex data into creative graphs, tables, charts, and other graphics in order to present and/or share the data in a comprehensive and concise manner. Assists the Underwriting QA Specialist with self-review summaries and reports and aggregating the data to an enterprise view. Coordinates and manages the IVP review process. Performs workflow analysis and recommends quality improvements. Generates solutions for needs-improvement within the underwriting community * partners with the Small Business Leader, Strategic Business Unit (SBU), Line of Business (LOB), Legal, Compliance, Information Technology, Business Services Unit (BSU) and Training functions, as necessary. Ensures adequate controls for corrective action plans derived from regional and home office underwriting reviews. May participate in audit of Commercial Lines rate, rule and form narrative processes and desk level procedures. Must be able to drive an automobile to travel within territory. Car travel represents approximately 10% of employee's time and a valid driver's license. Qualifications Knowledge and Requirements Strong project management & organizational skills. Multi-line underwriting technical skills. Understanding of state and regulatory requirements in the insurance industry. Excellent verbal and written communication skills, including collaboration, ability to influence and presentation abilities. Strong proficiency with all Microsoft Office applications. Must have a valid state-issued driver's license in good standing and be able to drive an automobile. Education and Experience College degree in risk management, business, finance, or a related field preferred; 7+ years of commercial lines underwriting experience. Compliance analysis experience preferred. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $80,000.00 - USD $132,100.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.