Systems Analyst

Department: IT AS Ent Sys Alum & Fin
Salary/Grade: ITS/79

Job Summary

As part of the IT Enterprise Systems (ES) team, the Systems Analyst performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house developed applications. Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues. Completes content, process, and procedures for technical and functional system work that is low in complexity. Typically works with senior staff but may coordinate smaller or less complex projects independently.

Specific Responsibilities:

Strategic Planning

• Partners with senior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards).
• Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.

Administration

• Drafts accurate documentation of process, procedure, and system/application configuration.
• Formulates and executes test scripts, implementation project plans, rolls out communications and training materials.
• Outlines medium complexity use cases.

Functional Requirements and Testing

• Formulates test scripts and performs detailed testing for moderate to complex use cases to ensure that the implemented software functions correctly.
• Participates in and may facilitate iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Draws on prior implementation experience to engage in discussions.

Performance

• Assists in software evaluation and enters moderate to complex configurations to meet user needs.
• Collects feedback from users on application performance and escalates moderate to complex critical performance issues with technical resources and management.
• Collaborates with technical, reporting and application resources to analyze and resolve moderate to complex production issues in a timely manner. Provides input into possible solutions based on prior system knowledge and basic analytical skills.

Supervises

• Provides work direction and/or supervise staff such as subordinates, contractors, vendors, students, etc.
• Manages basic projects or work packets ensuring timelines, deliverables and expectations are met.

Miscellaneous

• Other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.
• 2 years functional/business/system analysis or other relevant experience required.
• ERP/CRM applications
• Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
• PeopleSoft Campus Solutions (SES)
• PeopleTools
• SQL/MySQL/Postgres
• critical thinking
• Debugging
• decision making
• problem solving
• Troubleshooting
• use-case analysis
• collaboration and teamwork
• cost/benefit analysis
• facilitate collaboration
• functional documentation
• iterative & incremental development
• organizational skills
• Planning
• write proposals and project charters

Preferred Qualifications: (Education and experience)

• Very strong analytical skills
• Demonstrated ability to take direction well and to work well as a member of a team.
• Ability to effectively present ideas, oral and written, to technical staff and customers.
• Strong customer service and Organizational skills
• Deep functional expertise with Microsoft Office product suite (Word, Excel, PowerPoint, Visio)
• Ability to use SQL, PL/SQL, or other query tools to perform analysis
• Ability to acquire technical and functional proficiency with new software applications.
• Demonstrated ability to work independently, with minimal supervision.
• Exposure to Enterprise Resource Planning (ERP) systems such as Oracle PeopleSoft Campus Solutions (Student)

Preferred Competencies: (Skills, knowledge, and abilities)

• Proficiency with Project Management Software (Daptiv, JIRA).
• Experience with SQL or other query tools to perform analysis.
• Excellent learning skills, ability to synthesize and extend learning to other similar cases.
• Ability to quickly acquire technical and functional proficiency with new software applications.
• Ability to effectively present ideas, both orally, and in a written form.

Target hiring amount for this position will be $80,500 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.