Administrative Support Specialist - Journey

The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Associate Dean for Faculty Affairs, Assistant Dean for Dental Education and Informatics, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.

Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. To operate these clinics, appropriate dental auxiliaries and clinical staff are needed.

This position is located in the School of Dental Medicine at Ross Hall and is involved in the following functions: electronically submitting complex insurance claims that require attachments thru specialized software, or manually via online insurance portals such as NC Tracks for Medicaid; gathering all needed information from the Electronic Health Record to prepare and submit insurance pre-authorizations thru specialized software; tracking and entering pre-authorization results into the billing and treatment records; monitoring expiring pre-authorization and requesting extensions or new authorizations when needed; notifying providers of pre- authorization results; conducting specialized training for incoming dental students and training new/existing staff on specialized software (e.g. NEA Fast Attach).

This individual will review remittance advice documents and EOBs to ensure proper processing and payment of claims. Correcting all data errors, resubmitting or appealing unprocessed or returned claims. Analyzing patterns of difficulty in either submission or approval and suggesting corrective measures to improve processes and results.

This individual must be knowledgeable regarding all areas of dental patient accounts including claims, insurance processing, payment processing, write-offs, and adjustments. This position must communicate effectively with clients, faculty, insurance company representatives and staff. This position will serve as a back-up for patient phone calls and payments.

DENTAL MEDICINE SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT.

Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System ( TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

None

* Experience with insurance carrier billing procedures and protocols

* Proficiency in Microsoft Word, Excel, Outlook and Power Point

* Dental office experience

None

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.