STAFF ASSISTANT I

The City of Worcester seeks qualified applicants for the position of Staff Assistant I for the Transportation and Mobility Department. Under the direction of the Commissioner of Transportation and Mobility, the position provides administrative, financial and customer service support for the Department. The Staff Assistant I is responsible for front facing customer service, supporting invoice processing and payment tracking, payroll, meeting scheduling, records management, will support the Off-Street Parking Board meetings, and will be assigned to complete special projects.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Provide administration and financial support to management and staff
• Perform customer service functions by responding to public requests and questions received via telephone, e-mail and/or walk-in inquiries
• Process financial transactions and recordkeeping, including procurement activities, such as encumbering purchase orders, processing accounts payable, and payroll
• Assist with grant oversight and receipt preparation to include monitoring programs and submitting reimbursements for various State and Federal grants using appropriate internal and external systems
• Assist with preparation and review of correspondence
• Schedule and organize meetings, including preparing agendas, confirming meeting locations, and organizing meeting arrangements.
• Prepare reports related to the tracking of division activities and actions, to include monitoring capital finances
• Maintain accurate files of billing or other information according to City/department protocols and applicable State or Federal requirements
• Assist with the accounting and administrative tasks related to the parking program day-to-day operations including but not limited to the Residential Parking Program, Booting and Abandoned Vehicle Program.
• Conduct regular office supplies inventory and management
• Process mail correspondence

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of using software and databases to track, monitor, and reconcile revenues and expenditures
• Knowledge of the common principles and practices of accounting
• Computer proficiency, including Microsoft Office Suite
• Proficient business mathematical skills
• Proficient recordkeeping and organizational skills
• Proficient customer service skills and ability to interact with members of the public, job applicants, etc.
• Proficient written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to perform and prioritize multiple tasks in a detailed and timely manner
• Ability to prioritize and perform a variety of financial and personnel processes in a detailed and timely manner
• Ability to identify issues and effectively problem solve
• Ability to maintain confidentiality
• Ability to establish and maintain effective working relationships with diverse populations, organizations, and interests.
• Ability to take initiative to identify opportunities for process improvement
• Ability to learn, be adaptable, flexible, and detail-oriented

MINIMUM REQUIREMENTS:

• High School diploma or equivalent
• One (1) year of comparable work experience
• Experience working with financial information such as billing, collections, payable/receivables, etc.

PREFERRED QUALIFICATIONS:

• Associate's degree in Business, Finance, or related discipline
• Two (2) years of experience in customer service and/or office support
• Three (3) years of experience with processing and/or managing accounts payable
• Working knowledge of Workday software

SALARY RANGE: $26.02 - $31.38 hourly, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.