Customer Service Rep - Customer Care Center - Overnight Position

United Rentals
parental leave, sick time, employee discount
United States, North Carolina, Charlotte
Dec 20, 2024
Great company. Great people. Great opportunities. THIS POSITION IS AN OVERNIGHT SHIFT - 9:00PM to 5:30AM. ONLY APPLICANTS WHO CAN WORK THIS SHIFT WILL BE REVIEWED. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Customer Service Representative at United Rentals, you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high volume and fast paced environment. What you'll do: Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc. Log all call details into our ERP system, Rentalman Escalate after hours emergency service and rental requests Adhere to processes and call guidelines as applicable to the call type Other duties assigned as needed Requirements: High School diploma or equivalent 1-2 years Customer Service Experience Strong verbal skills and ability to speak clearly and articulate Data entry skills-40 wpm Proficiency in Microsoft applications Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations Excellent time management and efficiency skills Excellent organizational skills with heavy attention to detail Able to deal with conflict and respond professionally Why join us? We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.