Service Supervisor Beaumont TX

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Job Title: Service Team Lead

Location: Beaumont, Texas area preferred

Job Summary: The Service Manager is responsible for leading, planning, and executing on-site service operations in refineries, chemical plants, and other industrial facilities. This role requires a hands-on approach, ensuring excellent customer service, team leadership, superior instrumentation fitting skills, and maintaining strong relationships with customers and third-party vendors.

Key Responsibilities:

• On-Site Management: Supervise and participate in on-site service activities, including instrument valves, fittings and tubing in refineries and other industrial settings.
• Customer Service: Provide prompt, professional solutions for customer needs and challenges. Ensure high levels of customer satisfaction and maintain lasting customer relationships.
• Team and Site Leadership: Train and manage service staff. Lead the team on-site, ensuring safety, quality, and efficiency. Conduct performance reviews and implement improvement plans as needed.
• Operations: Oversee daily operations of service team, including scheduling, workflow management, and ensuring compliance with industry standards and company policies.
• Reporting: Document customer interactions and service activities. Prepare reports for analysis and review by senior management.
• Strategic Planning: Develop and implement service strategies to meet customer needs and improve service quality. Monitor service metrics and analyze customer feedback to identify areas for improvement.
• Business Development: Identify and pursue new business opportunities. Build and maintain relationships with potential clients to expand the company's service offerings.
• Account Management:Prepare and manage assigned accounts and territory to annual operating plans, including revenue projections, operating expenses, and capital expenditures. Ensure ongoing performance to plan through the identification, tracking, and reporting of key metrics. Responsible for growth within assigned accounts and territory.
  • Identify and pursue targets for equipment upgrade, retrofit, and install opportunities.
  • Identify and pursue targets for process sample system maintenance agreement service.
  • Identify and pursue targets for parts & equipment sales within assigned account and territory.
• Service Cycle Management: Develop systems and processes to manage the service cycle, including quoting, scheduling, execution, reporting, and customer satisfaction follow-up.
• Technical Training: Provide technical training sessions to customers; develop and train field technicians to exceed customer satisfaction while ensuring employee safety. Continue to develop and improve training documentation and programs, including PowerPoint presentations, customer manuals, continuing education credits, certificates, and sample conditioning. Create a standardization of technical service training to provide consistent training to Service Techs and customers. Working with HR, ensure all training and certificate logs are maintained for each employee.
• Compliance: Ensure all service personnel obtain necessary certifications based on local, state, and plant requirements for safety and on-site certifications, and maintain a log for each employee. Manage compliance requirements throughout the group.
• Field Technician Management: Provide technical leadership and training to the service team in support of customers' requirements and perform direct on-site support.
• Customer Relationships: Develop strong plant-level customer partner relationships within assigned accounts and serve as the field team lead within on installations, retrofits, upgrades, and maintenance agreement contracts.
• Personnel Supervision: Supervise assigned personnel. Schedule and assign work; oversee employee productivity and quality; maintain time and attendance records; administer company rules, regulations, and policies governing employment; prepare semi-annual and annual performance reviews with appropriate documentation throughout the year; address disciplinary issues. Discuss disciplinary actions with HR and provide documentation to HR for personnel files.
• Employee Development: Responsible for employee development. Work with subordinates to create individual performance expectations; provide ongoing feedback regarding progress toward established goals and track progress; provide employee coaching and training; recommend outside training opportunities.
• Other Duties: Perform other duties and special projects as assigned by the supervisor.

Qualifications:

• Education: Technical Degree in Industrial Process & Instrumentation with 5+ years of similar experience.
• Experience:
  • Excellent mechanical, customer service, verbal, and written communication skills.
  • Knowledge and hands-on experience in most of the following areas:
    • Process instrumentation, including pressure, temperature, and flow.
    • Control, piping, and pumping systems.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

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