Description
County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding client service and solid financial
We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.
CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as Treasury Management Support.
This position has the ability to work at an office location in Hillsdale or Jackson Counties.
JOB SUMMARY
Performs client service, such as opening and closing all types of depository accounts and assisting clients with questions concerning the bank's Treasury Management services. Assists Treasury Management (TM) team with client requests. Recognizes cross-selling and referral opportunities. This is a full-time position with hours scheduled Monday - Friday.
DUTIES
- Opens, maintains, and closes all types of commercial, non-profit, and consumer depository accounts, following CNB's account procedures and client due diligence processes.
- Orders checks, debit cards and other products as needed to fully service the client's needs.
- Assists clients with Business Online banking enrollment with Treasury Management services.
- Remains current with the knowledge of the variety of products and services offered by the bank, and consistently cross sells these products and services to the client.
- Makes client calls via telephone or in person.
- Answers Treasury Management phone calls and directs to the appropriate department/person for service.
- Prepares Treasury Management Agreements and Documents as requested by the TM sales team.
- Performs interest rate change verifications on the Premier and IntraFi systems.
- Executes mailings including statements and notice of interest rate changes.
- Achieves and maintains expert knowledge of the products and services offered by Treasury Management.
- Serves as an internal resource to assist retail and commercial partners with questions related to Treasury Management products.
- Monitors Treasury Management inbox and promptly responds to client inquiries in a polished and professional manner.
- Prepares and analyzes reports.
- Tracks required audits and relationship reviews.
- Collaborates with Bank Operations and Information Technology to ensure client requests are fulfilled.
- Performs administrative support duties for the Treasury Team as necessary.
- Maintains and protects confidentiality of client information.
- Maintains regular, on-time attendance.
- Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
- Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
- Performs other various duties as assigned.
Requirements
SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or equivalent.
- Previous banking experience preferred.
- Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others.
- Positive and cooperative approach when working with others.
- Excellent interpersonal skills (tactfulness, cooperation, courteousness and customer friendliness) are necessary to represent the bank in a positive manner.
- Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
- Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management.
- Ability to effectively complete multiple projects simultaneously, managing time and resources, to ensure work is completed efficiently and within established timeframes.
- Ability to work in a fast-paced environment and positively adapt to routine changes while maintaining high performance standards.
- Ability to work independently as well as collaboratively within a team environment.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to efficiently and accurately keyboard information, both computer and calculator.
- Strong computer skills with a proficiency in MS Office.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
- Works in a normal office environment.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to:
- Communicate effectively, both verbally and in writing.
- Keyboard information (computer and calculator).
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BankTalent HQ
Commensurate with Salary and Experience
Dec 29, 2024