Access Services Specialist

The UW-Madison Libraries are hiring 4 temporary positions to staff our front-line positions at Memorial, College and the Science & Engineering Libraries. These positions will last approximately 6 months as we develop and implement a new services model within the Libraries.

These positions will act as the shift supervisor, direct the work of student staff, assist patrons, oversea the security and general functioning of the libraries, and manage operations at Memorial Library, Steenbock Library, or College Library during their shifts.

2 positions will focus on daytime shifts, during regular business hours. There will be one weekend daytime shift each week.

2 positions will be 2nd shift positions. The focus of the hours will be after 3pm and will include weekend hours.

The UW-Madison Libraries are committed to the pursuit of excellence in teaching, learning, research and service by supporting and maintaining inclusive working and learning environments where all can flourish, and that value the unique contributions of students, faculty and staff from a broad range of perspectives, backgrounds, beliefs, and cultures.

• 25% Provides complex support to the day-to-day operations of library services to provide guidance in the use of library information resources, operations, and policies; or to acquire, prepare, and preserve library information resources for use
• 10% May assist and educate both face-to-face and remote customers in the use of technologies and tools to create, seek, use, and manage information
• 10% Interprets policies and procedures to answer non-routine questions and resolve complex issues
• 5% Utilizes designated library systems, tools, standards, and practices to locate, retrieve, and organize; or describe, edit, preserve, and reformat a variety of library information resources
• 5% Conducts reference searches to locate relevant materials and answer questions as needed
• 5% Utilizes library software and systems to retrieve, enter, and report on data using a wide variety of applications
• 10% Provides complex library services support in absence of a supervisory authority. Acts as a resource to other library staff
• 10% Hires, trains, and guides student employees and monitors student workflows
• 5% Contributes to the development of policies and procedures
• 5% Participates in committee work within the library and the university
• 10% Ensures a safe and secure environment for the Library's patrons, staff, collections and contents.

• Process fines, fees, and registration hold reports.
• Assist with processing library reports while also maintaining consistent access services work.
• Provide backup support for shift changes throughout the libraries.
• Manage student staff, assist patrons, troubleshoot circulation issues, and respond to staffing situations in multiple physical locations.
• Direct and perform high need collections management projects to provide access to library resources.
• Oversee the security and general functioning of the library, responding to security and emergency situations and managing circulation services, and exercising good judgement in the application of policies and procedures.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Required
H.S. Diploma

Qualifications:
-Ability to work independently or in a team
-Strong written and verbal communication skills
-Excellent organizational skills

There will be two first-shift TE positions and two second-shift TE positions. Both positions will be expected to have weekend shifts.

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location. These positions will help staff Memorial, College, and Steenbock libraries. Employees may be required to work at more than one location.

Terminal appointment, 6 months.
This position has the possibility to be extended based on need and/or funding.

$19.25 HOURLY
Fixed

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.

Click on 'Apply Now' to submit your materials. A cover letter and resume are required. In your cover letter, please indicate whether you are interested in all 4 positions or just the daytime or 2nd shift positions.

Contact Melissa Ortiz (melissa.ortiz@wisc.edu) for more information. All applications must be submitted through the Jobs at UW applicant system. References will be collected from finalists at the time of the interviews.

Melissa Ortiz
maortiz2@wisc.edu
608-890-1759
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Library Assistant III(LM010)

A49-GENERAL LIBRARY/MEMORIAL USER SERVICES

Temporary Employment

309799-CL