DevOps Engineer IV - Team Lead

The School of Computer, Data and Information Sciences (CDIS) is looking to build an IT team, in preparation for moving into a new building in Summer 2025. This position will be one of the IT Team members. The team lead will perform and oversee Windows, Mac and/or Unix system administration support for students, faculty, and staff, directing team activities to ensure efficient and reliable operations. The team lead will assist with managing the IT group by supporting coordination and communications, project planning and management, and providing oversight over other team members with a focus on back end systems. Additional responsibilities include managing the deployment and maintenance of IT infrastructure in laboratories, meeting rooms, and public spaces. Experience in academic environments, as well as expertise in IT security and research infrastructure, is highly desirable.

The CDIS IT team will support teaching, learning, research, and administration. The team will provide equipment for instructor use in instructional settings; an IT helpdesk service; support for classrooms, meeting spaces, and conference rooms in Morgridge Hall; and IT support for faculty and staff in Computer Sciences, Statistics, and the School of Information. The IT team will manage a highly complex and technical network, server, security systems and application systems used by faculty and staff and will work closely with college and campus partners to deliver and manage UW-Madison enterprise systems.

The successful candidate will have an established track record of problem-solving skills, exhibit both attention to detail and big-picture perspective, and have the ability to develop and maintain effective working relationships with a wide variety of faculty and staff throughout CDIS and UW - Madison. In addition, they must possess a wide range of technical skills and experiences and be capable of developing a deep understanding of the technical systems that make up the foundation of technology services within CDIS and UW-Madison. They will work collaboratively with their team, IT staff in L&S Administration, IT staff throughout L&S, and DoIT to deliver comprehensive IT services and resources.

• 10% Contributes to strategic planning and provides guidance and expertise on system options, risk, cost vs. benefits, and impacts on processes and goals
• 15% Analyzes requirements and communicates and coordinates with staff and stakeholders related to the system and/or project
• 20% Leads the development and programming of automation workflows for deployment, configuration, and/or monitoring of systems/services
• 10% Researches, designs, manages, and maintains automation tools including security configurations
• 10% Leads and performs integration, migration, configuration, and security of existing applications and services into automated infrastructures
• 15% Serves as a subject matter expert to internal and external stakeholders and leadership, and provides guidance and training to staff
• 20% Assist with managing the IT group by supporting coordination and communications, project planning and management, and providing oversight over other team members

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Preferred
Bachelor's Degree

Required:
-Minimum 5 years of professional experience in computer systems support.
-Experience with modern programming languages.
-Professional experience managing large deployments of systems running Linux, MacOS, and Windows operating systems.
-Excellent oral and written communication skills.

Preferred:
-Experience with mentoring and training other staff, or experience leading/managing a team.
-Minimum 3 years customer service experience.
-Experience evaluating service performance in relation to strategic goals and key performance indicators.
-Professional experience managing A/V systems in conference and meeting rooms.
-Professional experience in higher education IT systems and services

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Ongoing/Renewable

Minimum $127,000 ANNUAL (12 months)
Depending on Qualifications
The typical starting salary will be $127,000 to $181,000 depending on qualifications and experience. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and saving accounts; and retirement benefits. Learn more: https://hr.wisc.edu/benefits/new-employee-benefits-enrollment/

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Please click on the "Apply Now" button to start the application process.

Applications must be submitted by 11:55pm on the posted closing date. To apply, please upload a cover letter and resume. Your cover letter and resume should address how your skills, knowledge, and abilities are transferrable to the qualifications of this role. Please note your application materials may be used as a writing sample.

Selected applicants will be invited to participate in virtual interviews (via Zoom) to be held approximately 7-10 days after the posting closes. Those moving on to second round interviews will be invited to an in-person interview at UW-Madison 1-2 weeks later. Once final applicants are identified, they will be asked to provide names and contact information for at least three professional references.

For questions on the position, contact: Stella Luong, stella.luong@wisc.edu.

Stella Luong
stella.luong@wisc.edu
608-262-9966
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

DevOps Engineer IV(IT108)

A48-COL OF LETTERS & SCIENCE/ADMINISTRATION/ADMIN

Academic Staff-Renewable

309203-AS