Liaison Representative

Spaulding Hospital - Boston and Cambridge
United States, Massachusetts, Boston
300 1st Avenue (Show on map)
Jan 01, 2025
Perform preadmission patient evaluations; coordinate the referral process to ensure a smooth transition of patients to assigned SRN facility. Assure patient meets criteria for admission, is clinically appropriate and is ready to transfer to post-acute provider. Work with SRN facilities and referring facilities to remove barriers to create a smooth and timely transition of care. Key Responsibilities Referral process is coordinated and managed to ensure a smooth transition of patients to SRN or PHH in accordance with the liaison process and established timeframes. Patient assessment information is obtained from a variety of sources and data is transmitted in appropriate systems (4Next/Rehab Checklist/Epic/Allscripts/naviHealth). Collaborative relationships are developed and maintained with internal and external staff to ensure customer satisfaction. Referral source relationships are nurtured to ensure and maintain customer satisfaction. Challenging transfers are supported using SRN/PHH clinical and supervisory resources. Patients are accepted, confirmed, and qualified as described in the liaison process. Admissions adhere to SRN/PHH criteria. Discharge plan alternatives are considered to determine the appropriate plan to meet the patients' needs. Qualifications and Experience Current license in Massachusetts as RN, PT, OT, SLP Knowledge of IRF LTAC, SNF and/or Home Care preferred Excellent computer skills with working knowledge of Microsoft Office Suite, and the ability to learn other software applications. Knowledge of Epic is helpful. Broad knowledge of various insurances and government reimbursements. Strong written, verbal and electronic communications skills Highly developed interpersonal and relationship-building skills, working with a diverse population. Must be able to organize and prioritize effectively while working independently and adapting to changing conditions. Effectively solve problems while meeting demands of all parties. Be comfortable, enjoy working in fast paced environment Be able to make appropriate clinical decision based on information provided independently The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.