Business Operations Manager - Security & Trust Organization

Application window is expected to close on January 16, 2025.

What You'll Do

As a highly visible contributor in the Security & Trust Organization, you will play a pivotal role in driving the achievement of key strategies, objectives and results for cybersecurity at Cisco. Your core mission will be to support the design and operationalization of key operations motions, unlocking improved execution at all levels.

In this role, you will serve as the nexus between our strategy and our day-to day activities, collaborating with leaders and stakeholder members in key teams inside the organization to drive high levels of operational excellence into everything with do, in the pursuit of helping Cisco win.

Key Responsibilities:

As a Business Operations Manager within the Strategy, Planning & Operations team, you will help drive organizational execution, streamline organizational process and ensure continuous improvement to enhance overall performance across S&TO. Your responsibilities will include:

• Identifying, developing and implementing strategies to improve operational efficiency across the organization
• Managing and coordinating key cross-functional projects and initiatives, including planning, communicating and tracking an integrated view of key work across functions
• Supporting the design and execution of engagements with the Senior Leadership Team, including but not limited to Weekly Staff Meetings and Quarterly Offsites, positioning areas of focus, outlining key outcomes and bringing the requisite details to life
• Supporting deep execution of work across functional SMEs, ensuring Monthly Operations Reviews are timely and well executed across key contributors
• Ensuring adherence to pertinent Corporate and Operations deadlines across the organization
• Diagraming, evaluating and recommending areas for process improvement, providing alternative solutions to existing challenges in the business
• Identifying, documenting and communicating process changes to users

Who You'll Work With

The team within the Security & Trust Organization (S&TO) that leads Strategy, Planning & Operations (SP&O). You will partner with a large ecosystem of stakeholders including but not limited to the S&TO Senior Leadership Team, Chiefs of Staff, employees, as well as stakeholder teams across Operations.

Who You Are

You are a seasoned professional with a passion for operations and a curiosity about optimizing processes. You have strong analytical skills with the ability to interpret complex qualitative and quantitative data and translate insights into actionable strategies. You are proficient in automation tools, Sharepoint and other platforms. You have ability to lead and motivate indirect teams, handle cross-functional projects, and drive operational excellence. You have strong interpersonal skills with the ability to build and maintain relationships with partners at all levels of the organization.

Basic Qualifications

• Bachelor's degree with 8+ years of experience or Master's degree with 5+ years of experience or PhD with 3+ years of experience in business operations.
• Demonstrated experience in Strategic Planning, Program Management, Process Improvement, Data Analysis and/or Change Management
• 2+ years of experience with automation and design visualization tools

Preferred Qualifications

• Experience in an IT Services organization and ITIL Certification a plus
• Ability to work independently with high degree of autonomy
• Ability to coach and mentor others
• Expertise with PowerPoint, Sharepoint and MS Office
• Exceptional communication skills; presentation, written, verbal, listening and influencing
• Ability to drive work forward with a growth mindset

Why Cisco?

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our

technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

#STO25