Deposit Operations Manager

BankTalent HQ
Commensurate with Salary and Experience
United States, Michigan, Hillsdale
Jan 05, 2025
Description County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding client service and solid financial performance." We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities. CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as a Deposit Operations Manager ON-SITE in our Hillsdale, Michigan location. JOB SUMMARY The Deposit Operations Manager is responsible for the coordination, planning and operation of general operations within the Client Service Department. Ensuring all duties within the department are completed timely, efficiently and within the standards of compliance. This role requires a high level of oversight and provides support to all areas of the bank along with external clients. DUTIES Responds to internal associate correspondence, problems and special account Assists management with information requests and Assists in testing, reviewing and maintaining system record integrity. Reviews documentation from Fiserv related to debit card processing alerts and changes. Performs disaster recovery testing and completes documentation of the disaster test related to the department. Assists with end-of-year Reviews vendor invoices related to Bank Oversees record retention and record security for the operations Oversees the following processes: Inactive & Dormant Accounts EIM Exception Processing for NSF, Stop Payments, Non-Post & Returns Electronic Banking Business and Electronic Banking Consumer Troubleshooting Zoom Phone Contact Center Updates to MasterCard Reporting Accounting Recons for General Ledger Reporting Regulation Reporting related to client disputes for ACH, Check Fraud and Debit Cards Works closely with the Financial Crimes Department on fraud investigations and local police departments. May be required to appear in District Court for small claims on client disputes. Works on special projects as Maintains and protects confidentiality of client Maintains regular, on-time Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.) Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position Performs other various duties as assigned CNB MANAGER/MANAGER/OFFICER ROLE Sometimes the responsibilities of the manager/officer role have been implied, or an example is set by the supervisor. To better clarify the role of a CNB Manager/officer, the following has been added to the manager/officer job description: The role of a CNB Manager/Officer is where the line between an associate "working for the bank", to "the responsibility for the Bank" is firmly drawn. Managers/Officers should be prepared to accept their representation as a leader of the Bank. Managers/Officers understand that they are first a manager/officer of the Bank, and second the officer and/or manager over their assigned area of responsibility. Manager/Officers provide leadership to both those under their immediate direction and those indirectly under them. Managers/Officers represent the Bank and its policies. To the staff the manager/officer is the company. Manager/Officers are familiar with company policy, communicate policy to staff and represent the management of the company. Managers/Officers support and participate in Bank sponsored client and associate related events and are willing to put in the extra time and effort needed to do so. Managers/officers represent the Bank in the community and make an effort to serve on community-related committees and organizations. Managers/officers present themselves in a positive and professional manner while visible in the community and both in the workplace and while off-duty. Managers/officers set an example for the staff in their behavior, professionalism and leadership and take ownership in this role, and should be viewed by their peers as a leader. Managers/officers manage upward. That is, the manager/officer keeps higher levels of management informed of key issues and situations in a timely manner. Managers/officers continue to work toward greater understanding and performance in their area of responsibility. CONTACT WITH OTHERS - INTERNAL Communicates on a regular basis with others in the department. Communicates on a regular basis with all staff relating to data processing/imaging and for special reports. Communicates on a regular basis with members on management. CONTACT WITH OTHERS - EXTERNAL Direct telephone contact with clients regarding questions and end-of-year information. Contact with hardware and software vendors, and other vendors in ordering supplies. Contact with maintenance engineers. Contact with other banks that use ITI software. Requirements SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Previous banking experience is preferred, and Fiserv knowledge is a plus. Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others. Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner. Positive and cooperative approach when working with others. Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications. Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management. Strong administrative skills with effectiveness in developing tasks and managing resources to achieve targets/goals. Strong analytical, financial, organizational and decision-making skills. Ability to respond to inquiries or complaints from clients, or members of the business community in a positive and professional manner. Ability to cope with pressure resulting from dealing with impatient and sometimes irate clients. Ability to efficiently and accurately keyboard information, both computer and calculator. Strong computer skills with a proficiency in MS Word, Excel and Outlook. WORKING CONDITIONS The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include: Works in a normal office PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to: Communicate effectively, both verbally and in writing. Keyboard information (computer and calculator).