Onsite Production Specialist

Job Summary

We are currently hiring an Onsite Production Specialist for our Cincinnati team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to work primarily onsite at a customer's facility and may be responsible for a branch supported on-site account where recruiting occurs in the branch, and there is no separate P&L, or for a large account. The scope of position may vary depending upon the customer and the size of the account.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Build and maintain good relationships at all levels of the customer's organization and deliver exceptional service by ensuring by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
• Works with the customer's team to coordinate and forecast staffing requirements.
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
• Perform quality control functions to ensure the customer is satisfied across all levels of their organization.
• Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific onsite account in the system.
• Perform quality evaluations on temporary employees.
• Support Staffmark Group Safety requirements and participate in the customer's safety program. Verifies that employees follow safety policies and any PPE requirements. Conducts accident reviews, investigations and report of injury with Staffmark Group and customer safety department as needed.
• Implement employee programs and activities to improve KPI performance such as absenteeism and turnover.

Competencies

Competencies we value for this role include ethical conduct, thoroughness, detail-oriented, ability to lead and inspire, ability to meet time-sensitive deadlines, excellent written and oral communication skills, strong time management skills, customer-service orientation, good skills in the use of Microsoft Office products (Word, Excel and PowerPoint), proven strong organizational skills, and ability to effectively prioritize in a high volume, multi-task environment. Technical capacity, enthusiastic demeanor, commitment to continuous improvement, and ability to motivate, coach and constructively critique front-line administrative level employees and supervisory employees, as well as effectively interact with other managers and Company leadership. 2-4 years of previous work within a staffing company or in customer service and 2 years or more experience supervising 100 employees or more in a metric driven environment required. PeopleSoft experience preferred.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.