NHTD/TBI Case Manager

Position Summary: The NHTD/TBI Case Manager will facilitate streamlined communication between members of the participants care team, serve as main point of contact and provide support and guidance to the back-office staff. The NHTD/TBI Case Manager will oversee participants in the Northeast region, ensuring stability and satisfaction within the guidelines of waiver services.

Job Responsibilities:

• Focus exclusively on NHTD and TBI Waiver Participants. Serve as initial and primary point of contact for participant, family and Service Coordination.
• Ongoing case management and oversight of participant schedules. Responsible for making suggestions aimed at increasing efficiency.
• Ensure participant/families are notified of alterations to schedule. Deliver updated calendar to participants/family on a weekly basis.
• Conduct weekly waiver meetings with the Northeast team (care coordination, clinical manager, and branch director). Support team in voicing suggestions aimed at achieving case stability.
• Track progress of active SRIs - NYC, Nassau and Suffolk branches.
• Lead monthly SRI Committee meetings. Responsible for completing minutes and delivery to appropriate RRDC representatives.
• Responsible for completion and delivery of required waiver documents.
• Support and attend all necessary Waiver Team Meetings.
• Attend orientations, screen and approve caregivers for waiver assignment.
• Respond to questions and concerns posed by participant/family. Coordinate and facilitate communication with Service Coordinator.
• Monitor waiver schedules daily and address inconsistencies to ensure continuity of services.
• Confirm and track approved hours upon receipt of Initial Service Plan. Ensure discrepancies are approved and noted.
• Ensure participant and family satisfaction.

Qualifications/Requirements

• Social Work degree
• Waiver experience preferred
• Physically present in Suffolk branch location - Holbrook, NY.

Pay range starting at $50,000 per year