CCaaS Solutions Engineer - Commercial Northwest

The application window is expected to close on: 1/17/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Although the position is remote, the candidate will be expected to reside in the geo specified.

Meet the Team

Cisco is on a transformation journey from a historical infrastructure company to SaaS and recovering revenue Industry leader. We are leaning into the future with innovations in Customer Engagement as one of the key architectures leading this transformation. In this role you will be an integral part of that transformation.

Your Impact

As a CCaaS Solutions Engineer your primary responsibility is to provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise.

Key Responsibilities

• Key collaborator and technical contributor on a stellar team of Presales Architects.
• Support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development.
• Promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings.
• Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes.
• Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies.
• Support proof of concept or trial motions in support of customer outcome and technical closure.

Minimum Qualifications

• You have at least 4 years of Consulting or Pre-Sales Engineering experience.
• You have deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity.
• You have a deep technical understanding of the Contact Center field - on-prem and cloud.

Preferred Qualifications

• Experience consulting with customers through premise based to cloud migrations.
• Experience with AI, CRM, WFO, Customer Journey as a Service.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!