Divisional Biomedical Services Manager

Who We Are

At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti!

The Divisional Technical Services Manager provides leadership and expertise for Technical Service Managers, Technical Service Supervisors, Biomedical Technicians and Field Service Technicians within a Division. This role is a Divisional Leadership role consisting of Multi-Site and Multi-State responsibilities. This role provides leadership and direction for growing and maintaining the clinical engineering services business within the Division and collaborates effectively with peer groups within the Division to leverage the overall Region and Company strategy. Additionally, they ensure that customer records and billing are accurate and complete and they participate in revenue growth activity. This role alsoensures that the District Offices and onsite programs meet customer technical service needs, optimal technical staffing, development and productivity measures and effectively use the Regional Service Centers. The role reports directly to the Clinical Engineering Regional Director.

PRIMARY DUTIES AND RESPONSIBILITIES:

360 Program Implementation Support:

• Assist 360 Program Implementation Manager in planning and executing various components of the program implementation

• Support 360 Program implementations by actively leading and participating in weekly implementation conference calls. Provide training and other on-boarding duties to new implementation team members as required.

• Collaborate on assessment opportunities including gathering data and proposal development

• Provide leadership to implementation team to assist manager with various duties

• Other Duties as assigned

Customer Relations:

• Assist in building relationships with Customer Champions through regular communication. Serve as an Operations liaison between Agiliti and the Customer.

• Assist Sales staff in providing and presenting operational data for Quarterly Business Reviews (QBR's)

• Ensure accurate documentation for billing and regulatory compliance.

• Assist with monitoring and collection of Accounts Receivable (A/R).

• Work with the Customer and the Sales team to continue to maintain and grow divisional revenue.

• Effectively build credibility and trust with customer administration, clinicians and staff.

Hiring & Training:

• Identify and adjust staffing needs to keep pace with revenue and EBITDA targets set by the company and the region.

• Work with Human Resources to hire new Clinical Engineering employees through collection of paperwork, administering hiring assessments and preparing the employee for the position

• Lead and support new employees using CES Training materials; ensuring engagement and interaction among the new team

• Lead TSM, TSS, TSC and other assigned personnel to be consistent and high performing via training and spread of Best Practice initiatives, both assigned and self-developed.

Field Support & Projects:

• Continuously improve Clinical Engineering Operations through process improvements, technology advancements and document resources

• Collaborate with other field operations staff to develop continued improvement processes and drive successful operations

• Perform Quality audits as needed

• Support continuous improvement on additional enhancements throughout all operating systems (i.e. Central, inCommand, inCare and in-Service)

• Serve as the "Voice of the Field" to bring expertise and focus to Division needs.

• Business and Financial management expertise to assist with contract, account margin and budget management, and P and L experience.

• Advanced computer skills required (Microsoft Power Point, Word, & Excel)

• Attention to detail, organization, and time management skills

• Ability to multi-task

• Willingness to share specialized knowledge with others to increase overall team effectiveness

• Ability to travel up to 90% of time

• Ability to engage and actively participate in department initiatives

• Communicates effectively through written and oral communication

• Presents a positive, professional, customer-focused attitude with a passion to succeed

• Identifies skill development areas and take the initiative to learn new processes and technologies

• Works to display Customer Care Team Vision and Mission initiatives

• Ensures accountability and produces high quality work

• Willingness and desire to learn and continuously improve

• Bachelor's degree in a biomedical engineering, electronics or related field preferred.
• Minimum of 7-10 years of professional experience in
• Knowledge of the healthcare industry, including and understanding of hospital operations or alternate care providers.
• Worked within a healthcare facility and undergone implementation and management of the Medical Equipment Management Plan.
• Knowledge and experience working with the Joint Commission (JCAHO) and Del Norske Veritas (DNV GL).
• Knowledge and experience with High end Modalities such as Anesthesia and Diagnostic Imaging including repair and maintenance of this equipment.
• Valid Drivers License.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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