Guest Housing Representative (ATRMC Family House)

Guest Housing Representative (ATRMC Family House)

Additional Position Details: FTE: 0.0 | On Call/Flexible Workforce | Variable Schedule Days

In this role, you will 15% on top of the base hourly rate as well as shift differentials (extra pay) for working any swing, night, and weekend hours:

• $0.92 extra for working between 3:00pm - 11:00pm
• $1.70 extra for working between 11:00pm and 7:00am
• $0.77 extra for working weekend hours

At Asante, the Three Rivers Medical Center Family House in Grants Pass offers affordable, temporary lodging for children and adults who are patients of Asante Three Rivers Medical Center or nearby Asante facilities and their families. Designed for patients and families who live outside the Grants Pass area, lodging is provided based on availability. The Family House is located within easy walking distance of Asante Three Rivers. The 7,400-square-foot facility provides a framework for mutual support while affording the privacy guests require. This includes seven guest rooms with private bathrooms, with one room including ADA accommodations); a common living room dining area; a large, shared kitchen and a fully equipped laundry room.

The Guest Housing Representative oversees the facility during scheduled shifts and shares responsibility for the safety and operation of the facility. This includes performing a variety of duties related to providing support for guests and their families including administrative/clerical tasks, housekeeping, and customer service . The Guest Housing Rep maintains a clean, caring, and supportive environment for guests, volunteers, and other staff members. Along with other guest housing staff, the Guest Housing Rep is accountable for stewardship of our mission to provide comfort, care and support to children and families while they are receiving treatment at Asante. The ideal candidate demonstrates flexibility, strong problem solving and emergency decision making abilities.

• Present guests with an effective orientation to enhance the quality of their stay. This includes clearly communicating the rules and receiving verbal and signed confirmation that the guest will abide within the rules; identifying the special needs of guests and assisting or directing to the appropriate provider when possible; guiding guests through a tour of the house; and entering guest information in the Raiser's Edge database on the computer.
• Provide guest support to ensure customer satisfaction. This includes greeting guests to make them feel at home; spending time visiting with guests in the common area; and having the ability to accept interrupted sleep time in a courteous, professional manner.
• Ensure compliance with Family House rules in a supportive way. This includes maintaining the confidentiality of guests and patient situations.
• Ensure the safety of all guests and staff of the Family House. This includes using Universal Precautions where applicable; and completing routine checks of the house to ensure that hazards are not present.
• Ensure the Family House housekeeping presentation is of the highest quality. This includes maintaining cleanliness and thorough sanitization of the guest rooms and common areas; reporting maintenance issues in a timely manner; and encouraging guests to participate in communal household chores.

• Previous customer service experience (preferably in hospitality or health care setting) is required.
• Must demonstrate good customer service skills, a positive attitude and pleasant demeanor.
• Must be proficient in Microsoft Office and comfortable learning to use hospitality databases.
• Must be organized and possess the ability to manage multiple tasks and priorities.
• Associate Degree in business or healthcare related field, preferred.

• Competitive starting wage
• An additional 15% on top of the base hourly rate (if not an employee already in a benefited position)
• Benefit option available through the Asante Flexible Workforce plan
• Excellent retirement package with up to a 6% employer contribution

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors, and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.