New 
Cloud Monitoring/Tier 1 Co-op - Fall 2025
 Cox Communications | |
parental leave, sick time, 401(k)
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 United States, North Carolina, Raleigh | |
| 301 Hillsborough Street (Show on map) | |
 Jan 15, 2025 | |
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Overview
The Co-Op opportunity in our Network Operation Center (NOC) on the Public Cloud Team will be responsible for ensuring all client systems are appropriately monitored, identifying and remediating client issues during health checks, and interfacing with clients on RapidScale's monitoring processes. Qualifications For a Co-op:
Essential Duties And Responsibilities Manage and maintain remote monitoring and management systems Onboard and offboard clients and agents Troubleshoot and resolve issues with remote agents Perform and remediate issues identified from routine client health checks Provide thorough and excellent technical support to clients as needed Use our performance monitoring tools to triage alerts, dashboards, and conduct data trend analysis Employ customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution Provide technical solutions to a wide range of difficult problems. Create, develop and tweak documentation Work closely with the monitoring operations teams, production support, performance test teams, operations, application owners and application owners to deliver best-in-class monitoring Support day to day administration, maintenance, and management of monitoring tools Ensures monitoring products and integrations are functioning correctly and works with owners to modify as required Monitor the responsiveness and availability of critical systems for our customers and internal systems Act promptly to events and alerts to resolve potential issues and operational risks Check dashboards and coordinate the resolution of incidents Continuously analyze platform behavior and give recommendations for improvements based on facts to support all aspects of the day-to-day operations Participate in continuous improvement initiatives to enhance client service, efficiency and reliability Follow procedures to detect issues and troubleshoot accordingly Write and maintain up-to-date technical documentation related to the position Participate actively in incident and problem management Desired Experience And Skills Familiarity with Remote Monitoring and Management tools Familiarity with Cloud and hybrid infrastructure is preferred Familiarity/interest with Microsoft Windows patch management Familiarity with using service request ticketing systems, preferably JIRA and/or ServiceNow Innovative thinker, able to identify problems and develop creative solutions Passion and drive for outstanding results Technical experience working with Microsoft and Linux environments Strong organizational and time management skills Excellent verbal and textual communication skills Interest in creating technical documentation Ability to provide monitoring tool infrastructure recommendations Successful contributors at RapidScale display the following personality traits: They're intensely curious while displaying analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness They display strong communication and presentation skills, both oral and written and are comfortable with individual and group presentations They have cultivated strong interpersonal skills and have experience initiating and building positive relationships They are comfortable within a rapidly changing technical environment and are comfortable with ambiguity What makes this an exciting opportunity? Working at a high-growth company is exciting on many levels. You'll have wide latitude to grow your technical skills and the company actively encourages learning. You'll find unusually broad opportunities to expand your knowledge and grow your career. New ideas and lateral thinking are the norm and you'll find your team and other cross-functional groups are receptive to them, because everything you do here is visible and matters. We are in an industry that is constantly evolving and growing, and the pace-of-change creates exponential areas of growth opportunity - both personally and professionally. Don't miss out on the first steps toward your future. Apply today! Intern/Co-Op sessions are considered temporary employment. No full-time employment commitments are made. However, depending on our business needs, some interns may be considered for a full-time position following the conclusion of the session conditioned upon the intern graduating from their academic program and being available to commence full-time employment at a specified time. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. USD 23.65 - 35.48 per hour Compensation: Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. | |