Sales & Customer Service Representative

Cognizant is looking to add Sales and Customer Service Representatives to support the daily operations of a team in one of our retail accounts. The person in this role can turn calls into a positive experience by using our best call guidelines, demonstrating a robust critical thinking and analytical skills to find the best options for our customers. This is a hybrid role in Winston Salem, NC.

Duties & Responsibilities

• Offer Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback, or incidents
• Use computerized systems for tracking, information gathering, and/or troubleshooting.
• Answer basic inquiries and resolves basic problems.
• Document issues and identify appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
• Actively re-direct incoming callers to self-service options
• Perform proactive outbound follow-up communications, as necessary

Basic Qualifications

• Must have a High School Diploma or equivalent
• Must have basic computer knowledge, including typing
• Comfortable talking on the phone to customers
• Previous sales or customer service experience
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to details and use time effectively.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.

Preferred Qualifications

• Previous call center experience

Technical Requirements

• Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.