Mortgage Assistance Associate

MidFirst Bank
paid holidays, tuition reimbursement, 401(k)
United States, Oklahoma, Oklahoma City
Jan 19, 2025
Description Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As an Application Assistance Coordinator, you will be responsible for evaluating a customer's financial situation to identify assistance programs that may help them to catch-up on their missed mortgage payments and save their home. To get in touch with customers, you will answer inbound calls and make outbound calls. Some of the many reasons to join our team include: Comprehensive compensation package - medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more! Generous incentive plan with a minimum $250 incentive bonus paid monthly for the first 4 months of employment Extensive classroom-style and on-the job training programs in home mortgage and communications Friendly business casual atmosphere Bilingual candidates fluent in both Spanish and English will earn an additional $80 per week Standard work schedule available from 8am-5pm, 9am-6pm, and 10am to 7pm, Monday through Friday. Must also be available to work one Saturday shift per month from 9am to 1pm. Candidate working 10am-7pm shift will earn an additional $40 per week + earn a one-time $1000 retention bonus after 12 months consecutive employment in the 10-7 shift Position Requirements: To be considered for this opportunity, candidates must enjoy helping others by phone, be very detail-oriented, adapt well to change, able to multi-task, and have experience using a personal computer. Competitive individuals with strong and assertive communication skills who are dependable typically succed in this position. Candidates with previous customer service, call center, and/or mortgage servicing experience are strongly encouraged to apply. A Bachelor's degree or some college experience is preferred. #MM Qualifications Behaviors Enthusiastic - Shows intense and eager enjoyment and interest Experience 1 - 3 years: Call Center (preferred) 1 - 3 years: Mortgage Servicing (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)