Concierge Lounge Attendant

The Los Angeles Marriott Burbank Airport is seeking an energetic, positive, self starting Concierge Lounge Attendant to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions!

Wage: $17.50 an hour

Job Overview:

To act as an ambassador of the hotel to our VIP and Concierge Level guests by
welcoming them to the hospitable Concierge Lounge and providing special assistance and information
about local area attractions to customers and patrons, offering a wide selection of alternatives for guest
satisfaction.

Responsibilities and Duties:
* Greet customers immediately with a friendly and sincere welcome.
* Make personal connection with each guest and respond to guest cues (anticipate their
needs).
* Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with
accurate information regarding hours of outlet operation, directions to local attractions, or
meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
* Maintain a very clean and organized area to ensure all guests have what they need at any
time during the day and maintain a fresh clean feel for the area.
* Ensure Concierge Lounge is kept clean and stocked with the proper food & beverage for
the given time of day.
* Follow proper food handling techniques and food safety procedures.
* Ensure all equipment is working properly including fridge, warmers & access door.
Anything out of order must be reported to Supervisor and Engineering in order to
guarantee a quick fix.
* Using the telephone, verbally arrange and confirm recreation, business and dining activities
both inside and outside the hotel.
* Promptly respond to requests for dentists, doctors, childcare, florists, etc.
* When necessary, field guest complaints, conduction through research to develop the most
effective solutions and negotiate results.
* Provide safety deposit boxes for guest by escorting them to the vault room, assisting the
customer in opening the deposit box lock. File access slips in box order.
* Operate facsimile machine to send, receive, and log incoming transmission. Notify guests
using the message function of the computer of incoming faxes.
* Use the photocopier to make copies of items as required.
* Handle cash make change and balance an assigned house bank.

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation, using some other combination of skills and abilities.

* Ability to effectively deal with internal and external customers, some of whom will require high
levels of patience, tact and diplomacy to defuse anger and collect accurate information and
resolve conflicts.
* Ability to listen effectively, to speak and write English clearly.
* Ability to stand, walk and/or sit and continuously perform essential job functions.
* Hearing and visual ability to observe and detect signs of emergency situations.

Other Expectations:
* Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying
schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
* Employee is always required to take on the responsibility and wear appropriate Personal
Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:
Physical Demands:
The physical demands and work environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:
Education:

Any combination of education and experience equivalent to graduation from high school or any
other combination of education, training or experience that provides the required knowledge of
skills and abilities.

Experience:
Prior customer service experience required. Prior Front Desk or other prior hospitality experience
preferred.

Licenses or certificates:

CA Food Handlers Certification & TIPs Certified.
CPR certification and/or First Aid training preferred.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).

Other:
Additional language ability preferred.