Sales Co Ordinator Job

24000 - 26000

Division : Construction & Consumer

Department : Sales Support

JOB TITLE

Sales Co-Ordinator

1 of 2 Sales Co-Ordinators Reporting to Sales Support Manager

JOB DIMENSIONS

Supporting a portfolio of over 4,000 customers

ACTIVITIES

* Updating price records as and when requested on a daily basis, standard prices, promotions, entering information into SAP, ensuring smooth running of existing and new accounts.
* Price list requests - Downloading price lists from SAP, exporting into excel/power point turning them into customer friendly formats
* Price increase implementations. Assisting Senior Sales Support Co Ordinator & Sales Support Manager in implementing price increases as and when requested.
* Investigating all price related claims ensuring that systems are invoicing correctly, checking and evaluating all claims by investigating SAP and speaking to relevant sales personnel, making decisions on whether the claim is valid or not.
* Assisting data governance with the creation of new accounts and amendments along with liaising with the Commercial Team.
* Maintaining sales area data when new accounts are opened, updating various fields such as Sales Office, Sales Group, Shipping Details, Delivery Priorities, Shipping Conditions, Back Order Flags, Billing Documents, Partner Functions and enhanced sales data.
* Maintaining customer hierarchies ensuring all customers are linked to the correct customer market, super chains and chains.
* Supporting category managers and sales team to ensure replacement products are offered for any product discontinuations, ensuringsystems and customers are updated accordingly.
* Assisting Order Entry with price related issues, ensuring they are addressed and resolved promptly resulting in delivery on time and prompt payment of invoice.
* Running various reports upon requests and distributing to relevant personnel/customers.
* Running sales reports on request by salesman
* Order acknowledgment requests - Updating SAP to ensure correct contact details are held at the account
* General day to day enquiries, customer enquiries, supporting Commercial Team and the wider business
* Assisting in project work as and when required

CONTEXT AND ENVIRONMENT

The role operates within a busy commercial environment, reporting to the Sales Support Manager. The prime focus is responsibility for all account

pricing and customer maintenance for the Trade/Consumer markets, including input to the systems to ensure smooth running of existing and new

accounts within procedures. Working as part of a team, excellent interpersonal and communication skills combined with the ability to use IT systems

and computer packages are essential, combined with the ability to work on own initiative.

ACCOUNTABILITIES

Prices are updated as and when requested, ensuring at all times the customer is invoiced correctly. Any price related queries are investigated and

resolved resulting in prompt payment of invoice. Various records are maintained, giving the commercial business confidence in data when running

reports, with the knowledge that the criteria is reviewed and updated on a regular basis. Providing internal/external customer support ensuring first

class customer care standards and company image are maintained at all times.

QUALIFICATIONS / EXPERIENCE REQUIRED

Minimum RSA 1 Word Processing and Excel required or equivalent.

Experience in a customer service/sales support environment.

Experience in SAP

Excellent interpersonal and communication skills combined with the ability to use IT systems and computer packages.