Product Analyst, Technology and Platform Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Position Summary

The Visa Disputes Product Management team designs, implements, and manages on-behalf-of dispute products targeting Visa issuers throughout the world. We are seeking a Product Analyst, Issuer Disputes Platform Management with the vision, passion, and commitment to support global product strategy.

As a Product Analyst, your primary responsibility will be to assist with tech projects for the Issuer Disputes Product Management Team, supporting parts of the technical project lifecycle from inception to deployment. Success in this role requires the ability to cultivate both internal and external client relationships and support multiple projects concurrently.

A key part of your role will be gathering business processes into understandable requirements, ensuring the information is clear to technology Program Managers, Product offices, and business operations partners.

Responsibilities

• Assist in collaboration with business and technology Program Managers to facilitate projects from inception to end-user delivery, including post-deployment support for tool enhancements, fixes, and continuous improvement.
• Engage with Subject Matter Experts (SMEs) to comprehend business needs and requirements. Assist in delivering data-driven insights and results in a comprehensive Business Requirements Document (BRD).
• Support project teams effectively with supervision, ensuring timely completion of projects within the allocated budget.
• Assist in refining user stories to develop functional requirements and/or solution design documentation.
• Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
• Assist in driving operational efficiency by helping to initiate innovative solutions to optimize issuer dispute operational tools, focusing on reducing ownership/usage costs and maximizing return on investment.
• Communicate technical solutions effectively to business partners, explaining deployment, usage, fit within the overall technology architecture, and alignment with systems strategy.
• Analyze and merge data from various sources, resolving any discrepancies.
• Decompose complex, high-level information into detailed components.
• Acquire and maintain a basic understanding of the issuer dispute space, including internal strategies, stakeholder systems, processes, consumer regulatory impacts, and client needs.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

*Familiarity with requirements documentation and project management methodologies.

*Basic understanding of Waterfall and Agile project methodologies.

*Excellent written, presentation, and oral communication skills.

*Self-motivated individual capable of managing workload with supervision.

*Ability to build and sustain effective relationships with business, product, and technology partners.

*Strong organizational skills with the ability to adapt quickly to changing priorities, assignments, and roles.

*Ability to collaborate across functional areas, global regions, and with key stakeholders.

*Project Management Professional (PMP) certification.

*Scrum / Agile certification.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $100,000 to $149,550 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.