Service Team Leader (STL)

Principal Duties and Responsibilities:

• Incremental Business Development
  
  
  
  • Looks for opportunities to provide service value to customers that results in incremental business for Control Southern.
  • Coordinates the acquisition of items and resources required for incremental business.
  • Secures customer approval for all incremental business.
  • Confidently and openly discusses money with customers.
  • Jointly assist Territory Account Manager with the pursuit of customer sales opportunities.
  • Develop sales plans for product and services in the dedicated territory.
  • Develop a geographic coverage model that focuses on B, C and D customers in the territory to make all efforts to grow day to day as well as STO business.
  • Working with local Account Managers, this position will assist with pursuits at some A customers and some B customers for pressure management and mechanical services opportunities.
  
  
  
  
• Perform Pre Maintenance Service Project Coordination
  
  
  
  • Identify work duration for customer maintenance projects.
  • Coordinate customer site project walk down tasks for relevant service groups.
  • Make notes of equipment needed outside of the standard repair needs, i.e. cranes, scaffolding, etc.
  • Evaluates repair and setup time for each item being repaired
  • Bundles information to prepare a complete project quote to customer
  
  
  
  
• Coordinates the Scope of work for Maintenance Activities after receipt of PO from Customers
  
  
  
  • Ensures that Field Service Technicians understand work and repair requirements
  • Checks to make sure all equipment and special needs are secured and identified.
  • Meets with Customer daily to present updates and reports as needed
  • Submit time sheets to customer for approval
  • Presents completion schedule and current cost of job as necessary
  
  
  
  
• Documentation
  
  
  
  • Maintain integrated repair quotations for assigned customers
  • Prepares detailed repair reports as agreed upon for customer
  • Consolidates all pricing and repair reports for final approval prior to invoicing
  
  
  
  

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TRAVEL:

Occasional travel as needed.

Qualifications:

• Engineering degree (Bachelor of Science) or equivalent preferred.
• Experience in the instrumentation/ process control industry
• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process-related problems is strongly preferred.
• Excellent communication, interpersonal and customer relation
• Adequate hearing and speech/communication capabilities.
• Working knowledge of word processor and spreadsheet programs (i.e. Excel and Word).