IT Support Technician I | Palo Verde Nuclear Plant

IT Support Technician I | Palo Verde Nuclear Plant

Are you passionate about solving technical challenges and keeping critical systems running smoothly? Join us as an IT Support Technician I at Palo Verde Nuclear Plant, where you'll play a key role in maintaining IT operations at one of the nation's most vital energy facilities.

• Provide hands-on support for audio, visual, and IT systems, ensuring seamless communication and collaboration.
• Provide hands-on technical support for internal users across applications, hardware, and devices.
• Troubleshoot and resolve IT issues to ensure system reliability and efficiency.
• Collaborate with IT teams and business units to restore services and address root causes of technical problems.
• Work in a fast-paced, high-impact environment where technology drives operational excellence.

• Strong technical aptitude and problem-solving skills.
• Experience troubleshooting hardware, software, and network issues.
• A proactive and customer-focused approach to IT support.
• A team player with a commitment to operational reliability.

Take the next step in your IT career and be part of a team that keeps critical energy operations running. Apply today!

IT Support Technician I | Palo Verde Nuclear Plant

• High school diploma
• ANDone (1)year of prior relevant experience or equivalent combination of education and directly related experience
• Requires limited knowledge of related IT systems and procedures

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of service offerings; customer service principles; various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies.
• Skill in customer service; interpersonal, written and oral communications; working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents/problems efficiently and effectively.
• Ability to respond promptly to customer needs; take a customer-centric approach to problem solving; solicit customer feedback to improve service; respond to requests for service and assistance; manage difficult or emotional customer situations; solve conflict; maintain confidentiality
• Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response
• Organization (ERO) and will be expected to fulfill their obligation as an ERO member.
• Any PVNGS employee may be called upon to support a refueling or short-notice outage.
• This includes line roles and responsibilities as necessary to execute outage activities.
• These are a condition of employment at PVNGS.

1) Receives calls, emails and web inquiries for end users

2) Logs the call, email, or web inquiry into a ticket management system and classifies the ticket according to identified standard severity classifications

3) Ensures customer contact information is current in ticket management system

4) Provides answers to simple frequently asked questions

5) Routes inquiries to appropriate individuals/groups in the organization for triage and/or resolution and /or escalate issues appropriately

6) Updates and maintains issues knowledge base as appropriate

7) Monitors internal customer help desk ticketing system

8) Performs related work as required

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.