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Training Program Development Advisor/Sr

APS (Arizona Public Service)
United States, Arizona, Phoenix
Feb 06, 2025

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.


Summary

The Training Program Development Advisor/Sr consults with employees, subject matter experts and leadership on training program oversight and coordination, curriculum, design and delivery, processes, and tools for job classifications involving complex, business-critical work with a significant number of training program participants.

Minimum Requirements

Training Program Development Advisor Minimum Requirements:

- A four year Bachelor's degree in Education, Training and Development, or other job-related field from an accredited college or university plus eight (8) years' experience in training curriculum development, process or instructional design and training.

- In lieu of bachelor's degree, combination of college coursework and/or experience in training curriculum development, process or instructional design and training equaling twelve (12) years is required.

Sr. Minimum Requirements:

- AA/AS degree or educational equivalent in training related field plus four (4) years of direct experience in course development and training delivery.

- Must possess technical writing and verbal communication skills.

- Proven working knowledge of systematic approach to training.

- Proficient in PC software applications including Microsoft Word, Excel and PowerPoint.

- Valid driver's license and the ability to travel frequently to statewide APS locations.

-T&D Requirement: Seven (7) years CPR or Operator SME experience can be used as a minimum requirement in lieu of course development/training delivery experience for CPR or Operator training positions

Preferred Special Skills, Knowledge or Qualifications:

- Possess strong verbal communication, consulting and project management skills.

- Proven ability to lead matrixed teams to accomplish business results across the business unit.

- Ability to transfer system and process knowledge to others, and to foster teamwork and collaboration.

-Experience in managing large-scale processes and driving organization change.

Major Accountabilities

1) Leads the design, integration, implementation, and continuous improvement of process and system strategies for technical training programs and assessments.

2) Determines methods to support employee development needs necessary to support business goals, both now and in the future by understanding business goals and strategic integration points and aligning with Training and Development objectives. Develops, communicates and successfully executes plans to address organization needs.

3) Provides process ownership and works with process owners from departments and focus areas to determine technical training needs and assessments.

4) Oversees all aspects of training programs including the design and/or development and delivery of Technical and Safety or business area specific training programs.

5) Participates on related Advisory Committees as a project and programs subject matter expert (e.g. CPM Advisory Committee, Joint Apprenticeship Committee)

6) Monitors, measures and assesses effectiveness through formal evaluation processes for technical training programs and projects to ensure consistency and inter-connectedness of all competencies, concepts and materials. Continually searches for ways to improve and enhance initiatives and programs. Develops, monitors, and reports on project plans, milestones, and metrics to track progress and effectiveness of all programs.

7) Procures necessary tools/resources to support overall service requirements within the established budget for technical training programs.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Hybrid:Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.


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