Assistant Manager- Loss Mitigation

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the county. We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve. We are looking for strong leaders that will share in our passion for this mission and lead a team within the Loss Mitigation Department (Application Servicing, Plan Servicing and Quality Assurance) with humility and excellence. The Loss Mitigation Department is responsible for working with borrowers to create a plan to catch up on missed payments and maintain their homeownership.

As a part of the management team within Loss Mitigation, you will lead a team, focus on operational reliability and efficiency, and create an environment that both engages and equips staff to maximize performance.

Primary Responsibilities Include:

• Meet regulatory deadlines and confirm responses are clear and accurate for all escalations
• Establish clear expectations for employee performance
• Identify operational and financial risks, challenge existing strategies, and implement process improvements
• Collaborating with other departments to ensure that loss mitigation efforts are coordinated and effective
• Oversight of operational controls to ensure compliance with investor/insurer guidelines
• Manage various projects and performing other relevant duties as required
• Lead efforts to ensure internal Compliance and Internal Audit findings are appropriately addressed and fully remediated
• Provide periodic analysis and reporting of operational risk trends
• Establish periodic review of highest risk business processes to ensure controls (manual and systematic) are sufficient, designed effectively and working as designed
• Ensuring compliance with all servicing requirements
• Performing preventative quality audits on multiple processes completed, providing consolidated audit finding reporting and proposing ideas to minimize/prevent findings.

Position requirements:

This position requires a Bachelor's degree and 3-5 years' management experience, OR in lieu of a degree, commensurate work history of 5-7 years of experience in an operational, financial services, mortgage servicing or corporate environment will be considered. Work history must include demonstrated success managing/leading a team, to include performance, productivity, engagement and a process improvement background.

Qualified candidates should have experience and demonstrated performance in these areas:

• Leadership and interpersonal skills with the ability to motivate and develop team members to reach or exceed performance goals
• Exceptional analytical and creative problem-solving skills and the ability to work independently and collaboratively
• Aptitude to manage multiple priorities simultaneously and a capacity to work in a deadline-driven environment
• Excellent verbal and written communication skills as they will be expected to confidently lead meetings and convey information
• Ability to exercise discretion and judgment and make independent decisions
• Proficient in Microsoft Office applications

Bachelors (required)

5 - 7 years: In lieu of a degree, commensurate work history in an operational, financial services, mortgage servicing or corporate environment will be considered. Work history must include demonstrated success managing/leading a team, to include performance, productivity, engagement and a process improvement background. (required)
3 - 5 years: Management experience (required)