Mail Room Clerk

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Essential Duties

• Ensure Mail Room is open for daily operations.
• Provide excellent customer service by working effectively with all departments providing mail needs as required.
• Process incoming mail, sort and deliver to 5 outlying buildings twice a day.
• Meter and process outgoing mail twice daily.
• Maintain log of each mail service provided.
• Account for all postage for each department throughout the college.
• Record weekly descending totals and run monthly reports.
• Fill postage meter - submit check request for monies to be placed into meter.
• Troubleshoot and maintain mail equipment on a daily basis.
• Maintain and coordinate maintenance and inspection of Quadient mail metering machine with Omecorp Genesis Business Systems and operations.
• Maintain and update organization numbers in accounting package of the postage meter.
• Run monthly reports to be turned into Accounting department.
• Accommodate NWACC Foundation and all departments in mailings.
• Bulk mailings - coordinate with departments and inspect and transport to post office.
• Order all supplies needed for operations.
• Keep Mail Room organized and clean.
• Make frequent trips to post office.
• Maintain Mailroom procedure manual so it is current at all times.
• Eliminate junk mail waste by contact with catalog companies as needed.
• Perform other related duties as required or assigned.

Rate of Pay $14.91 per hour

Knowledge, Skills and Abilities

• Customer service skills required to interact and work effectively with the public, college Faculty and Staff and USPS employees.
• Knowledge of Outlook email to communicate with Faculty and Staff.
• Knowledge of internet to chat or email with Omecorp Genesis Business Systems.
• Knowledge of College directory to locate Faculty and/or Staff offices.
• Should understand college department mailbox locations.
• Must be able to operate mail meter and understand various functions of same.
• Knowledge of USPS process for certified mail.
• Knowledge of College library and science kit mailing process.
• Ability to ask questions to gain understanding.
• Should be able to work effectively with minimal supervision.
• Ability to understand time constraints and work on a timely basis.
• Excel spreadsheet knowledge required to perform monthly reports.

Physical demands

• The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Regularly required to walk, stand, sit, reach, use hands to manipulate mail pieces and/or small parcels.
• May be required to lift small boxes or packages up to 10 pounds.
• Specific vision abilities include close vision to read mail labels and perform monthly reports.

Environmental Conditions

• The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low.

Required Qualifications

• High school diploma or GED.
• Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

NWACC is an Equal Opportunity Employer, please see our EEO policy.