New 
Senior Network Engineer
 Lee Health | |
$104,769.60 - 136,198.40
| |
 United States, Florida, Fort Myers | |
| 12451 Gateway Boulevard (Show on map) | |
 Apr 02, 2025 | |
|
Location:Education Training and Development Center -12451 Gateway BlvdFort Myers FL 33913 Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8:00:00 AM to 4:30:00 PM Minimum to Midpoint Pay Rate:$104,769.60 - 136,198.40 Position Overview:As a Webex Contact Center Engineer at Lee Health, you will play a crucial role in managing and optimizing our Webex Contact Center and Cisco Unified Communications Manager systems. You will be responsible for ensuring the smooth day-to-day operations of these critical communication platforms, contributing to the efficiency of our business operations.Key Responsibilities:Webex Contact Center Management:Oversee the day-to-day operations of Webex Contact Center, ensuring optimal performance and reliability.Configure and maintain contact center features, including routing, reporting, and integration with other systems.Troubleshoot and resolve any technical issues related to the Webex Contact Center platform.Collaborate with cross-functional teams to enhance and customize the contact center functionality to meet business needs.Cisco Unified Communications Manager (CUCM):Utilize your knowledge of Cisco Unified Communications Manager for day-to-day operations to manage and maintain the telephony infrastructure.Ensure the availability and functionality of CUCM for business communications.Collaborate with network and IT teams to integrate CUCM with other systems and applications.Perform day-to-day operations and maintenance tasks on Cisco Unified Communications Manager.Documentation and Reporting:Maintain detailed documentation of system configurations, changes, and incident resolutions.Generate regular reports to monitor system performance and identify areas for improvement.Provide insights and recommendations for optimizing contact center and CUCM operations.Technical Support:Provide technical support and guidance to end-users and internal teams, ensuring effective resolution of issues.Assist in the development and delivery of training programs for end-users on contact center and CUCM functionality.Qualifications:Bachelor's Degree or 5 years of experience in lieu of a degree3 Years of Work-Related ExperienceProven experience managing the day-to-day operations of Webex Contact Center.Strong knowledge of Cisco Unified Communications Manager for day-to-day operations.Proficiency in configuring and troubleshooting contact center routing and reporting.Familiarity with telephony and VoIP technologies.Excellent problem-solving and communication skills.Ability to work independently and as part of a team.Strong organizational skills with an attention to detail.CCNA or CCNP PreferredUS:FL:Fort Myers | |