Program Manager Employee Experience / Human Resources / FT

Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Visit us online at: https://www.nwths.com/careers

Position: Program Manager - Employee Experience

POSITION SUMMARY: Develops and coordinates strategies that strengthen organizational development and promote impactful engagement programs. This role aims to enhance employee engagement, foster a connected and collaborative culture, and provide comprehensive support to our workforce. The Program Manager, Employee Experience will facilitate initiatives throughout the entire employee lifecycle-from onboarding to offboarding-focusing on recognition, employee experience, engagement, and retention. Additionally, this position will champion a culture of Service Excellence and uphold the Service Excellence Standards across all customer interactions

Job Duties/Responsibilities:

• The Program Manager, Employee Experience will design and manage a streamlined onboarding process for new and transferring staff, ensuring clear communication and understanding of UHS and NWTHS policies and procedures.
• Actively participate in human resources projects, implementing programs that promote employee appreciation and recognize years of service.
• Utilize data-driven insights, including engagement scores and participation metrics, to continuously refine and assess the effectiveness of these initiatives.
• Supports internal communication activities and messaging on Human Resource initiatives and events.
• Develop and coordinate a series of touch points throughout the first year of employment to assess and report on employee engagement levels and their impact on retention.
• Facilitate the employee offboarding process to ensure complete and accurate settlement procedures upon separation.
• Gather feedback to analyze trends, particularly related to engagement and areas for improvement.

Benefit Highlights:

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Education, Training, Experience and Licenses/Registrations Required:

• Bachelor's degree in business, human resources, or a related field required.
• Master's degree preferred.
• At least two years of related experience, preferably in healthcare.
• SHRM-CP, PHR desirable.
• Strong computer skills required.
• Must possess public speaking, communication, and technology training skill.

Physical and Sensory Requirements:

1. Ability to read and write English, interpret documents such as technical data, safety rules, operating and maintenance instructions, and procedure manuals.
2. Comfortable communication with all levels of management and employees. Proven presentation and facilitation skills.
3. Ability to function independently in a multi-task environment, as well as part of a team. Strong planning and organizational skills.
4. Ability to respond to pages, telephones, and other auditory stimulation.
5. Ability to repeatedly twist, squat and stoop. Bending, lifting (minimum of 25 pounds), grasping, fine hand coordination, pushing, and pulling.
6. Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
7. Ability to evaluate and interpret information and make independent decisions.

DISCLAIMER

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.