New

Help Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Alabama, Birmingham
Apr 03, 2025
One of our clients in the Birmingham Market is looking to ramp up a team for a large upgrade they are planning to do. They are looking for candidates that have level 1 IT support experience to help with this effort. This project will require 25 to 30 technicians. If you are entry level or have the needed experience this would be a great way to continue building an IT career. Description Our client would like everyone to start on Thursday, May 1st, to give them an orientation as well as ensure they have the proper working equipment, etc. Then, on Monday, May 5th, the project will start. Job Description One of TEKsystems' clients, an enterprise organization headquartered in Birmingham, AL, is looking for level 1 helpdesk technicians to join their team. They are in the midst of a large multi-year technology transformation; and, a part of that transformation is an Oracle Cloud implementation. Even more specifically, the Cloud transformation includes an upgrade of their OS systems and they're going from Oracle v7 to v23. This upgrade is not a simple upgrade as they are skipping several versions...and there are 1100+ locations around the US. The 30 technicians will join a "war room" and be responsible for ensuring that the upgrade is successful and that the end users are able to have their equipment up and running. The technicians will need to have great customer service and attention to detail as the project has tight timelines. Each technician will follow a script and be able to run scripts to ensure the success and operations of the systems. Skills Phone support, Help desk, Help desk support, Troubleshooting, Customer service, Support, Service desk, Technical support, Windows 10, Password reset, Active directory, ServiceNow, Ticketing system, Office 365, Remote support Top Skills Details Phone support, Help desk, Help desk support, Troubleshooting, Customer service, Support, Service desk, Technical support, Windows 10,Password reset Additional Skills & Qualifications This position is onsite at HQ, Sunday through Friday. Since there are locations all around the US and within the 4 different time zones, the hours of operation are 7a - 4p and the technicians will work 6-8 hours within those operating hours and some will start Sunday afternoon to do some "pre-work" for the following day's locations. Sunday work will be remote. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Apr 16, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.