Experiences Manager

Description

If you desire to put your years of leadership skills and experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Experiences Manager to oversee the operations of our Grand Experiences team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

The Grand Geneva Resort is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Our Team is looking for People Pleasing individuals who want to do the following:

* Turn our guest's ordinary day into an extraordinary day

* Love where they work

* Be appreciated for what they bring to a team

* Learn and grow with a company who truly values it's people

What's in it for you?

• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

To provide oversight for the Grand Experiences teams to include Activities, Concierge and Geneva Club. This position will develop campus wide activity programs and provide supervision to the team of associates that execute these programs as well as manage and maintain VIP service levels in both food & beverage and guest service in the Geneva Club.

What will you be doing?

* Planning and execution of daily experiences for Resort guests at the Main Lodge and Holiday Inn Club Vacation.

• Creating, developing and implementing Experiences and special events enhancements.
• Creating, developing, and implementing on and off site events.
• Supervision of Experiences Coordinators and Representatives, Concierge/Pre-Arrival and Geneva Club staff including training, scheduling, coaching & counseling, adherence to policy, and career development.
• Management of expenses for all areas in Grand Experiences and maintenance of the Geneva Club internal P&L.
• Responsible for all Experiences reporting on a daily, weekly, monthly basis as required.
• Development and facilitation of assigned material during new hire orientation.
• Marketing of daily, weekly, monthly schedule of events.
• Management of the Pre-Arrival program and all requisite reporting.
• Assist in guest recovery and address guest comments and concerns relative to the team or services
• Working with marketing to ensure current printed materials are up to date and adjusting to changes in activities due to uncontrollable circumstances.
• Maintain positive vendor relationships.
• Administrative duties to include routine correspondence, filing, and follow up.
• Special projects as assigned.

What do you bring to the role?

* Previous management or supervisory experience in event planning, catering or recreation.

* Previous experience in facilitating, staffing, and executing programs/activities.

* High school or equivalent required.

* Passionate about hospitality and customer service driven.

* Pride in your work by creating positive energy, excitement and fun.

* Extrovert, quick and critical thinker, witty, personable, and articulate.

• Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.

* Strong organizational skills.

* Highly creative, self-starter, multi-tasker.

* Able to stand for long periods of time.

* Excellent communication skills, both written and oral.

* Ability to make decisions and work independently.

* Able to work a varied schedule to include nights, weekends, and holidays.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.