SOC Operator II - Seattle, WA

Position Summary:

The Security Operations Center (SOC) Level 2 Operator is a CCTV, Alarm Monitoring, and Dispatch Professional. The Level 2 Operator will serve as a senior Operator in the SOC and assist the SOC Supervisor with systems administration, system training, incident reporting, SOP development, enforcement, and updates. The Level 2 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams.

Pay Transparency/Compensation:

$42.92/hr

Responsibilities:

• Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
• Responsible for training newly hired SOC Operators.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Serve as an assistant administrator for CCTV and alarm monitoring/access control software in coordination with a communication or security operations center.
• Assist the SOC Supervisor with the consolidation, production, and review of incident reporting products for delivery to higher level supervisors and client leadership.
• Draft, develop, and update SOC Standard Operating Procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Assist the SOC Supervisor with the enforcement of SOPs and automated systems to allow junior SOC operators to provide proper oversight and guidance to security personnel during security events
• Communicate verbally or in writing in a clear and concise manner while in stressful situations.
• Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.
• Act as the subject matter expert on security related technology systems, including, but not limited to Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management.
• Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.
• Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
• Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client's corporate critical infrastructure: people, facilities, assets, and brand/reputation.
• Assist the SOC Supervisor to develop and produce intelligence-driven support products that assess risk, analyzes data / information to mitigate vulnerabilities to the clients, assets, operations, strategy, and brand reputation.
• Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis.
• Maintain a log of all rotating shifts' activities including notifications from security partners.
• Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform.
• Take responsibility for assigned tasks.
• Maintain inventory of SOC supplies and submit requests to the SOC Supervisor.
• Wear business casual attire and
• Other services and support as needed.

Qualifications:

• High school graduate or equivalent
• Minimum of two years of experience working in a security environment or dispatch center
• Proficiently speaks and writes English
• Proficient in English composition
• Must be able to sit or stand for long periods of time without debilitating discomfort

Preferred Qualifications and Skills

• College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs.
• Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
• Radio transmission experience of 3+ years
• Served in the Military, Law Enforcement, Government, or Private Security for 5+ years with honorable discharge

Benefits:

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

Working Conditions:

Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.

Physical Requirements:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.