Senior Program Manager, Navigator Program

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Senior Program Manager provides comprehensive management of the Navigator Program and ensures that the programs and services onsite are delivered in accordance with best practice standards, contract and grant requirements, and agency practices and procedures. The position oversees service delivery, ensuring efficiency, operational consistency of case management practice, staff leadership, and overall quality practices of the assigned program. This position is responsible for internal and external reporting of outputs and outcomes and establishing working relationships with internal service provider partners, vendors, and external community partners.

SUPERVISORY RESPONSIBILITY: Provides administrative supervision of 6 FTEs and functional supervision of 4 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Manage and oversee the administrative and daily operations of the case management function of the Navigator Program in support of program goals and objectives.
• Conduct client record reviews on an ongoing basis; approve client records and electronic case notes.
• Conduct monthly reviews of team outcomes, data quality, and case management productivity reports. Implements corrective action plans as necessary.
• Manage program budget and expenditures, ensuring that funds and resources are used efficiently and in accordance with the donor intent.
• Quality Assurance: Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and Agency practices and procedures.
• Ensure case management supervisors and staff meet client service requirements according to contract, program, department, and agency requirements.
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Master's degree in social work (LGSW / LMSW) or comparable human service field such as Counseling, Family Development, or Nonprofit Management.
  
  
  
  
  • for a social work degree, social work licensure (LGSW/LMSW) in the appropriate jurisdiction is required.
  
  
  
  
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  5 years' experience in direct services or case management

  
  
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  5 years of progressively responsible experience in program management

  
  
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  3 years of supervisory experience

  
  

SKILLS and COMPETENCIES:

• Driving is required. Must have a valid driver's license and clean driving record.
• Bilingual Spanish/English.
• Familiarity with and understanding of the immigrant experience and issues/challenges faced by newcomers to the United States.