Customer Care Service Representative

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As a Customer Care Service Representative, you will be responsible for assisting our customers by telephone to address and resolve their home mortgage servicing needs in a timely manner.

Some of the many reasons to join our team include:

• Comprehensive compensation package - medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• Standard working hours scheduled from 8AM-5PM or 9AM-6PM, Monday through Friday. Must also be available to work one Saturday 9AM - 1PM shift per month.
• Bilingual candidates fluent in both Spanish and English will earn an additional $1.00 per hour.
• Extensive classroom-style and on-the-job training programs in home mortgage and communications.
• Friendly business casual atmosphere

Position Requirements

Interested candidates must enjoy helping others by phone, be detail-oriented, adapt well to change, be able to multi-task, be dependable, and have experience using a personal computer. Competent typing skills are also required to be successful in this role. Candidates with previous customer service or call center experience are strongly encouraged to apply.

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Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work

High School (required)

1 years: Experience in a call center environment (preferred)
1 years: Related customer service experience (required)