Sr. Specialist - IT System Communications|Full Time

Henry Ford Health System
United States, Michigan, Detroit
Apr 11, 2025
GENERAL SUMMARY: The Senior Specialist, System Communications is responsible for providing strategic communications and engagement support for key internal partners across Henry Ford Health, with special emphasis on Information Technology (IT). This role will serve as the communications lead for large-scale technology transformation and IT initiatives such as Epic EMR integration, enhancement and associated change management across sites; technology strategy and the role of IT, AI and other tech in the future of healthcare. Committed to maintaining strong, trusted relationships and building a well-informed, highly engaged workforce, the senior specialist will develop and implement comprehensive communication plans including key message and narrative framework development, storytelling opportunities, issues and change management support, informational and educational resources, execution of communication plans, and the development and monitoring of key metrics to measure success. An empowered project manager, subject matter expert and passionate storyteller, the senior specialist will lead and advance strategic communications efforts across all audiences, working closely with other communications team members and leaders to coordinate and align efforts across the health system. Additionally, the senior specialist provides ongoing support and counsel for key internal partners as needed. This position will report to both IT leadership and the Director of System Communications. PRINCIPLE DUTIES AND RESPONSIBILITIES: Develops and executes communication plans, content and engagement strategies for key internal partners in IT and additional system, clinical and operational departments and leaders as needed Creates highly informative and engaging content across all audiences and platforms, including intranet, newsletters and internal events - with a focus on strategic approaches, innovation and creativity Serves as project manager for IT communications for various daily and large-scale communication needs to educate and inform target audiences Develops and maintains trusted relationships with key internal partners - able to provide strategic support and counsel Coordinates and aligns messaging and information sharing across communications teams Works closely with communications leaders to develop metrics to track engagement from communications plans and projects Assists with team member engagement and recognitions strategies and events as needed EDUCATION/EXPERIENCE REQUIRED: Minimum of Bachelor's degree (B.A.) from four-year college or university in Public Relations, Communications or a related field - or equivalent. A minimum of 5 years' experience in public relations, communications, or a related field, with increasing responsibility. Exceptional oral, written and digital communication skills. Excellent people skills - works extremely well with a broad cross-section of leaders Must be a critical thinker, able to distill and communicate complex medical and other concepts across broad audiences Must be guided by a passion for storytelling, natural curiosity and a collaborative "client partner" orientation. Able to manage multiple projects, accounts and complex issues with an orientation to strategic focus, innovation, creativity and attention to detail and accuracy. Additional Information Organization: Corporate Services Department: Ascension IT Project Mgmt Off Shift: Day Job Union Code: Not Applicable