Support Specialist Intern

Hexagon's Manufacturing Intelligence division is seeking a Support Specialist Intern . This is a On-site position.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
• Learn from a long-tenured existing team with deep product and customer experiences.

About the Role:

The Support Specialist Intern will provide support to end users for basic computer, application, system, device, access, and hardware issues. Identifies, researches, and resolves routine technical issues of low complexity. Responds to phone, email, and online requests for technical support. Documents, tracks, and monitors the issue using applicable systems and tools. May coordinate with other teams or departments to resolve user issues. May perform password re-sets for users.

• Utilizes a support ticket system for employee incident reporting, tracking, and resolution
• Assists with technical support related to computer systems, hardware, and software
• Answers basic queries and addresses system and user issues in a timely and professional manner
• Works with the IT team and interacts with system and computer users across the company
• Assists with training users on basic system and computer functions
• Proactively maintains daily system performance, troubleshoots issues, and follows-up/follows-through with essentials aspects of the day-to-day functions
• Assists with maintaining computer systems
• Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
• Assists with maintaining user PCs, including upgrades and configurations as needed
• Assists with onboarding and offboarding of users
• Assists with the monitoring of inventory for all equipment, software, and license users
• Assists with installations, configurations, and upgrades of PC software
• Remains up to date with advances in technology and industry best practices
• Learns from and studies experienced IT Support Specialists' techniques and work
• Remains current with skills by attending training classes, independent research, and seminars as needed
• Performs other related duties as assigned

• Associates degree in computer science or related discipline or equivalent combination of education and work experience
• 0 - 1 year of related experience
• Excellent verbal and written communication skills
• Excellent interpersonal and listening skills
• Excellent problem-solving and reasoning skills
• Creative, self-motivated, and driven
• Detail oriented and analytically driven with excellent organizational skills
• Excellent organizational, project planning and time management skills
• Proficient in MS Office
• Willing to learn new technologies
• Knowledge of computer systems, PC repair, and network management
• Ability to deploy, configure, and support operating systems on desktop and mobile
• Works under close direction as well as in a team environment

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently in a stationary position for long periods of time; occasional bending/kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the office and occasionally the factory floor
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers

Work Environment

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

• Primarily an office setting, with occasional visits to the factory floor
• Office is clean, orderly, properly lighted, and ventilated
• Office noise levels are considered low to moderate
• Factory noise levels are considered moderate
• If required, PPE will be provided
• May require travel up to 5%

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