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22nd Century Technologies, Inc. jobs

Call Center Agent/ Call Center Specialist (Tax)

22nd Century Technologies, Inc.
Pay Rate.- $20.00/hr. on W2
United States, Arizona, Phoenix
Apr 14, 2025
Job Title: Call Center Agent/ Call Center Specialist (Tax)

Location: Phoenix AZ 85007

Pay rate: $20.00/hr. on W2 without benefits

Duration: 5 Months Possible extension

Must Have:

  • Call center experience (Recent experience).
  • Finance/Banking /Insurance / Telecommunications / Tax.


Note:

  • 100% Remote (Candidates MUST be located within 1 hour of Phoenix or Tucson.


Roles and Responsibilities:

  • Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests.
  • To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
  • Answering incoming phone calls in a fast paced environment.
  • Resolving Tier 1 level issues.
  • Reviewing taxpayer accounts.
  • Verifying, gathering and simultaneously updating key information.
  • Educating taxpayers of online resources and current tax policies.
  • Submitting requests for payment arrangements.
  • Documenting actions taken into multiple systems.
  • Participating in all team engagement activities.
  • Meeting performance expectations.


Required Skills:

  • Strong ability to multitask.
  • Basic use of Microsoft Word, Excel and Google Workspace.
  • Basic math skills are required - addition, subtraction, multiplication and division.
  • Communicate well both in writing and verbally.
  • Great interpersonal skills.
  • Retain knowledge easily.
  • Creative in problem solving.
  • Goal oriented.
  • Organized.


Preferred Skills:

  • Spanish-speaking.


Experience Required:

  • Previous two positions should each be at least one consecutive year in a fast-paced call center.
  • National call centers in industries such as finance/banking, insurance,
  • telecommunications (not technical support)


Preferred Experience:

  • Experience with participating in process improvement activities.


Required Education:

  • High school diploma or equivalent.


Preferred Language:

  • Spanish.

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