Milieu Manager MYR, 37.5 Hrs, Mixed Shifts

Exemption Status:

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health - Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

1. Ability to observe, document, teach, and respond to mental and physical health needs
2. Knowledge of program, agency, and licensing policies and procedures
3. Knowledge of crisis management and verbal de-escalation techniques
4. Ability to complete all written documentation and coordination of shifts
5. Set up shift to include location and activities of all clients, schedule appointments, visits, and collaborate on discharge planning
6. Ensure documentation is completed at the end of every shift and supervise staff in accurate and consistent reporting of client progress, ensure that client shift summaries are included in the communication log
7. Notify program director of significant (urgent) events such as injuries, altercations, building or safety issues; and notify guardians of significant events.

Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor's degree and experience supervising staff within a therapeutic milieu
2. Current valid US issued driver's license and a registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle or a company vehicle
Preferred:
1. degree and/or coursework in social work, counseling, psychology or related field

Experience/Skills:
Required:
1. At least 1 year of supervisory experience with knowledge about clinical mental health and positive behavioral supports
2. Demonstrated strong work ethic, ability to work independently, and ability to contribute to team objectives required
3. Must be able to pass a CORI (Criminal Offender Background Check) and a DCF/CPS (Department of Families Adam Walsh/Child Protective Services background check)

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions:

1. Must be able to be in a standing position for extended periods of time.
2. Must be able to move about the space periodically during the shift
3. Must be able to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medicals codes or alarms).
4. The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.