Order Fulfillment Representative

Our Danfoss Mountain Home, AR facility is seeking an Order Fulfillment Representative to join the team. This key role is vital, as it interacts daily with our customers, working to support their needs. A successful candidate is one that is highly organized, with a strong attention to detail and will be comfortable working in a high-paced environment.

The Order Fulfillment Representative will operate daily out of our facility in Mountain Home, AR and report directly to the Supply Chain Manager. Relocation support cannot be provided. Work authorization to work for this position is not available.

Responsibilities for this position include, but are not limited to, the following.

• Proactively coordinates and communicates with Customer Service Representatives (CSR) and Planners to address orders.
• Ensure orders are fulfilled to customer expectations.
• Monitor and expedite items needed for customer orders and ensure orders are released for shipment.
• Determine and follow-up on dispatch shortages.
• Identifies when other team members, or others outside the team, are needed for assistance to satisfy all customer needs.
• Communicates to CSR and production the order priorities and quantities.
• Coordinate short lead-time customer orders with operations teams. "Negotiate" win-win situations for delivery of product to customer needs that fits the operating capacity to deliver.
• Expedite support departments and functions to ensure on-time delivery of products and information to the customer.
• Coordinate order-processing activity with other functional areas to ensure timely processing of all transactions related to a customer order.
• Promotes quality and continuous improvement.
• Assists Production Planner in discovery, analysis, and correction of inventory error root causes.

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role of Danfoss as an organization.

The ideal candidate possesses these skills.

• High School Diploma and a minimum of 3 years of manufacturing or customer service experience is required
• Possess strong communication skills
• Working knowledge of Microsoft office products (Word, Excel, Access, Power BI, etc)
• Possess a strong attention to detail
• Familiarity with SAP software or other warehouse management system
• Possess a problem-solving skill set. Listen, understand, synergize, and act as the voice of the customer (VOC).
• Possess a team attitude, while fostering a positive working relationship with all your colleagues

Preferred Qualifications:

• Bachelor's degree within a business-related field.
• Customer service experience in a production or distribution work environment
  
  

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid Time Off
• Medical and Dental insurance
• Opportunity to join Employee Resource Groups
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.