Collections Supervisor

PharMerica

The Supervisor of Collections is responsible for overseeing the collections staff and efforts of facility level accounts for services and the reconciliation of any balance variances. Accounting focuses on the organization's financial management strategies and execution. This position is integral in supporting the finance department.

This is a remote position. Applicants can live any where within the continental USA.

Schedule: Monday - Friday

Must be able to work effectively in Mountain Time Zone. This is not negotiable.

If this piques your interest, read more below and apply today!

* Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
* Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance
* 401(k) Retirement Plan with Employer Match
* Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
* Employee Discounts
* Tuition Reimbursement
* Paid Time Off & Holidays

This position will be posted for a minimum of 7 days

Perform duties when necessary and supervise staff responsible for collection efforts of facility level accounts for services and the reconciliation of any balance variances.
• Works with facilities, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
• Handles difficult and/or complex accounts by providing direction, suggestions, and resolution to collection staff and responsible parties.
• Participates in training of collection staff, by sharing content knowledge and job shadowing.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with Facility Collection Manager in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence.
• Works with Facility Collections Manager and other members of the management team on special projects as needed.

Education/Learning Experience:

• Required: Associate degree in Finance, Accounting, Business Administration, Management or related field.
• Desired: BS/BA Degree in Finance, Accounting, Business Administration, Management or equivalent experience.

Work Experience:

• Required: Minimum 3-5 years billing experience and/or collections experience; Excellent oral and written communication skills; Team leadership skills; must be capable and willing to train and/or mentor others.
• Desired: Minimum 2-3 years supervisory experience (healthcare provider preferred). Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience.

Skills/Knowledge:

• Required: Data entry, MS Excel and Word and basic computer knowledge.
• Desired: Medical billing and coding, Supervisory Skills.

Behavior Competencies:

• Required: Communication, Problem Solving, Detail Orientation and Teamwork.